Alpaca Account Troubleshooting
Random For anything that doesn’t fit in other topics. Keep it civil!
| Topic | Replies | Views | Activity | |
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Issues Placing an Order
Q - Why can’t I place an order? If you’re having issues placing an order, please ensure that your API keys are up to date. You can see your current API key on your dashboard, and you can generate a new one there, if the … |
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0 | 3756 | August 13, 2020 |
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Alpaca System Status
https://status.alpaca.markets/ The status page provides status information on Live Trading API Paper Trading API Dashboard Alpaca Data API Polygon Account |
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0 | 1296 | August 10, 2020 |
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Managing my account
Q - What if I have forgotten my password? If you have forgotten your password: Go to the login page and click Reset My Password. A message will be sent to the email address on file with instructions for resetting your … |
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0 | 4240 | August 10, 2020 |
| How to file a question or an issue |
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2 | 1393 | September 3, 2023 |
| Paper account goes from $100k to $0 overnight - no transactions |
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7 | 274 | July 3, 2026 |
| Cost basis documents not sent |
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0 | 15 | June 26, 2026 |
| Has support team respond to email? |
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2 | 59 | June 16, 2026 |
| Failed to Generate New API Key |
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7 | 358 | June 14, 2026 |
| About New Account |
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0 | 27 | June 7, 2026 |
| Cannot log into account |
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0 | 34 | June 3, 2026 |
| ACH Deposit on live account was canceled |
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3 | 784 | June 2, 2026 |
| Account hacked and money stolen to a crypto wallet! |
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2 | 125 | June 1, 2026 |
| Funds not being credited to my account |
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1 | 57 | May 23, 2026 |
| Lost Wire for account funding, and Help with Customer Service! |
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6 | 152 | May 23, 2026 |
| Tickerly manujal test fails |
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2 | 49 | May 21, 2026 |
| Account rejected - support mail delivery failed |
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2 | 52 | May 13, 2026 |
| Inconsistent Equity data from TradingClient().get_portfolio_history() |
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6 | 99 | May 12, 2026 |
| Cannot withdraw my crypto out of blue and deposit glitch |
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0 | 35 | May 9, 2026 |
| Sell orders instantly canceled |
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0 | 61 | May 1, 2026 |
| Unable to place orders on new paper accounts |
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1 | 67 | April 24, 2026 |
| Sudden uptick in 'connection timeout' errors this week? |
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2 | 65 | April 23, 2026 |
| Options Level 2 was approved on our entity account, then reverted to Level 1 |
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0 | 53 | April 23, 2026 |
| Code":40110000" access key verification failed |
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5 | 1841 | April 13, 2026 |
| Paper Trading Flagged for PDT - Now New Accounts stay at $0 |
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0 | 90 | April 8, 2026 |
| 2025 Tax 1099 Problems |
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3 | 61 | March 29, 2026 |
| Plaid Not working |
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1 | 78 | March 26, 2026 |
| Graph on the homepage says it's January of 1970 |
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1 | 35 | March 2, 2026 |
| Absolutely Insane Equity Graph in Dashboard |
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5 | 129 | February 25, 2026 |
| Reported equity graph is wrong |
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1 | 375 | February 25, 2026 |
| Paper account - ~15% loss with no explanation |
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2 | 129 | February 25, 2026 |