Alpaca Account Troubleshooting
Random For anything that doesn’t fit in other topics. Keep it civil!
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Issues Placing an Order
Q - Why can’t I place an order? If you’re having issues placing an order, please ensure that your API keys are up to date. You can see your current API key on your dashboard, and you can generate a new one there, if the … |
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1 | 3727 | August 13, 2020 |
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Alpaca System Status
https://status.alpaca.markets/ The status page provides status information on Live Trading API Paper Trading API Dashboard Alpaca Data API Polygon Account |
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1 | 1282 | August 10, 2020 |
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Managing my account
Q - What if I have forgotten my password? If you have forgotten your password: Go to the login page and click Reset My Password. A message will be sent to the email address on file with instructions for resetting your … |
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1 | 4198 | August 10, 2020 |
| How to file a question or an issue |
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2 | 1375 | September 3, 2023 |
| Graph on the homepage says it's January of 1970 |
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1 | 16 | March 2, 2026 |
| Absolutely Insane Equity Graph in Dashboard |
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5 | 87 | February 25, 2026 |
| Reported equity graph is wrong |
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1 | 363 | February 25, 2026 |
| Paper account - ~15% loss with no explanation |
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2 | 88 | February 25, 2026 |
| Is it possible to get a PDT waived one time? Urgent |
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1 | 28 | February 23, 2026 |
| API attempts to connect me to deleted paper account with keys from a new paper account |
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1 | 22 | February 19, 2026 |
| Paper account goes from $100k to $0 overnight - no transactions |
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2 | 83 | February 11, 2026 |
| Crypto Position Disappeared Overnight |
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2 | 34 | January 29, 2026 |
| Crypto positions disappeared from my paper trading account 5 Nov. 2025 at 4:35:04am ET, "position does not exist" |
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11 | 541 | January 29, 2026 |
| Internal server error for market data |
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0 | 35 | January 27, 2026 |
| Anyone successfuly opened a Trust account? |
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0 | 47 | January 13, 2026 |
| Lost Wire for account funding, and Help with Customer Service! |
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4 | 88 | January 5, 2026 |
| Server-Side Caching and Session Corruption |
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3 | 113 | December 16, 2025 |
| Account Crypto Trading not working |
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3 | 139 | December 10, 2025 |
| Paper trading balance |
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3 | 483 | November 25, 2025 |
| Website Connectivity |
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1 | 101 | November 18, 2025 |
| Error during opening crypto account |
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0 | 95 | October 23, 2025 |
| Login returns a null error - 20/10/2025 |
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6 | 187 | October 20, 2025 |
| Terrible Support: Plaid Integration not working |
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11 | 1442 | October 19, 2025 |
| Crypto orders not allowed for account |
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4 | 1650 | October 18, 2025 |
| Account is Restricted to liquidation Only but Funds available |
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1 | 105 | October 6, 2025 |
| Order Failed: account not authorized to trade crypto |
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0 | 94 | September 29, 2025 |
| Withdraw rejection issue, no response from support team |
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3 | 140 | September 25, 2025 |
| Business account access to crypto |
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2 | 107 | September 17, 2025 |
| Money Disappearing from account |
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1 | 156 | September 12, 2025 |
| Where is the 'For final credits to' field? |
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2 | 61 | September 12, 2025 |