Alpaca Account Troubleshooting
Random For anything that doesn’t fit in other topics. Keep it civil!
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
|
Issues Placing an Order
Q - Why can’t I place an order? If you’re having issues placing an order, please ensure that your API keys are up to date. You can see your current API key on your dashboard, and you can generate a new one there, if the … |
|
0 | 3823 | August 13, 2020 |
|
Alpaca System Status
https://status.alpaca.markets/ The status page provides status information on Live Trading API Paper Trading API Dashboard Alpaca Data API Polygon Account |
|
0 | 1353 | August 10, 2020 |
|
Managing my account
Q - What if I have forgotten my password? If you have forgotten your password: Go to the login page and click Reset My Password. A message will be sent to the email address on file with instructions for resetting your … |
|
0 | 4413 | August 10, 2020 |
| How to file a question or an issue |
|
4 | 1444 | September 24, 2026 |
| Anyone using Matlab with API V2? |
|
6 | 1914 | November 7, 2026 |
| Account RESTRICTED PLEASE HELP ME |
|
2 | 46 | November 6, 2026 |
| Missing USDT ERC-20 deposit — support tickets #389547 / #389555 still uncredited |
|
0 | 32 | November 5, 2026 |
| PHP Auto Trade Server |
|
11 | 1612 | November 5, 2026 |
| Can't access portfolio API in sandbox |
|
1 | 16 | November 4, 2026 |
| Has support team respond to email? |
|
3 | 130 | October 27, 2026 |
| Cost basis documents not sent |
|
1 | 73 | October 27, 2026 |
| Account Blocked Help |
|
5 | 140 | October 26, 2026 |
| Lost phone number for two-step authentication |
|
4 | 878 | October 15, 2026 |
| How to talk to Alpaca live |
|
10 | 1472 | October 13, 2026 |
| Where is the list of approved MFA authenticator apps? |
|
6 | 7877 | October 3, 2026 |
| Live account approval address problem |
|
0 | 37 | October 2, 2026 |
| Unreasonable delay in market order |
|
0 | 33 | September 30, 2026 |
| Stuck in MFA Reset Loop |
|
7 | 146 | September 23, 2026 |
| To reset MFA – locked out after losing phone (Tickets 357823, 357319) |
|
2 | 84 | September 22, 2026 |
| MFA Locked Out of Account |
|
6 | 122 | September 18, 2026 |
| Crypto positions disappeared from my paper trading account 5 Nov. 2025 at 4:35:04am ET, "position does not exist" |
|
13 | 818 | September 17, 2026 |
| My paper account position got removed |
|
1 | 80 | September 16, 2026 |
| Lost Wire for account funding, and Help with Customer Service! |
|
8 | 275 | September 14, 2026 |
| Market data + /v2/clock returning 500/504 for one account since this morning, trading endpoints fine (day after Algo Trader Plus upgrade) |
|
1 | 71 | September 11, 2026 |
| How do I recovery the Account Recovery Code? |
|
1 | 76 | September 2, 2026 |
| Can't Login! Bleeding money! |
|
1 | 78 | September 2, 2026 |
| Account Opening issue (Country Can't be Selected) |
|
2 | 103 | August 19, 2026 |
| Positions disappear issue |
|
1 | 66 | August 19, 2026 |
| Domestic (and International) Bank Transfers: There is a discrepancy between the bank account holder and Alpaca, which could cause problems |
|
1 | 61 | August 18, 2026 |
| Sign up problem |
|
1 | 202 | August 9, 2026 |