Is there any way to contact Alpaca live where you don’t have to post things on a forum to get answers? Email? Chat? Phone number?
same problem… email support so bad , chat dont have , phone too…
hi @justdrew2u and @phyllis.
First of all i want to say sorry about your experience. Rest assured that our support team is scaling up and we are hiring from all around the world to meet your demands! We are continuously tracking time to respond for support tickets and we strive to answer them as quickly and as clearly as possible
Now the best way to contact support is by sending them an email at support@alpaca.markets, that way your request gets into a queue and would be picked up automatically by one of our support engineers.
Best!
Mahmoud
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For more than a week I have been waiting for a solution from support@alpaca.markets about a simple email change that the Alpaca system is not accepting! You end up paralyzed because of the support team’s lack of action/solution. This is VERY disappointing.
I have purchased a few items from Alpaca, and have been generally disappointed with the customer service. While they are nice people, they do not respond to email inquiries in a timely manner (if at all).
That is true. I’m looking for other digital brokers, just regretting the time wasted with their disservice
Personally, I find their email support rather responsive. Given it’s the weekend, I wouldn’t expect a response but their support has helped me more than not
I sent my question last May 4th, Wednesday, not over the weekend. They simply give no solution to a so trivial situation. Looks like their email server won’t work with some email domains.
My biggest concern is the safety of my funds. With my withdrawal request denied and no effective way to communicate directly with a representative, I am genuinely worried about whether I will be able to recover my money.
How can I speak directly with a real person at Alpaca Markets rather than continuing to send emails to support@alpaca.markets?
@pundavali, What is the ticket number of your support request? I may be able to take a look and prioritize it. You can also use the live text chat feature. In the very bottom right of your Alpaca dashboard there is a yellow chat icon. Click that to initiate a real time chat.
Hello,
I hope you understand of meaning of LIVE chat. You have LIVE chat answered by automated BOTS. That is what you call it live chat? What a JOKE of the day. Anyhow I closed my account because of this meaningfulness of LIVE support!