How to file a question or an issue

Start here if you have any questions on how to manage your account, troubleshooting, system status page information and ask the community if you cannot find your answer!

If you’re encountering an issue with code that works with the Alpaca API and you are looking for help debugging the problem, following this template will make it easier for others to find out what might be wrong.

Environment

Language
Let us know what language you’re writing your code in. Please include the version number you’re running, if possible.

Alpaca SDK Version
If using an SDK library to interface with the Alpaca API, please include the version number you have installed in your environment.

Other environment details
If there’s anything else you’d like to include about the environment you’re running your code in - operating system, cloud provider, etc. - list it here.

Problem

Summary
Describe the problem you’re running into here.

Paper or Live Trading?
Let us know if you’re experiencing the issue when using the paper trading simulator or live trading API.

Example Code
If you have code that reproduces the problem or will make your issue clearer, please include it here.

Thank you,
Alpaca Team

Hello,

Since the last Wednesday 05/04, I am trying to change the email of contact for my account and I am receiving the “Unable to send verification email” message no matter how many times I tried to do that. I tried to contact “support@alpaca.markets” but got NO answer at all. I think you should think about improving alpaca support if you really want to grow up in this market. It is really disappointing to realize that one won’t receive help when it is needed.

1 Like

I’m working on some unittests for Python and I’ve run into an issue. I get the error sys:1: ResourceWarning: unclosed <ssl.SSLSocket fd=712, family=2, type=1, proto=0, laddr=(...), raddr=(...)> when one of the tests run that uses client.get_account(). I’m not seeing anything online that is helping. Is this a bug on Alpaca’s end? I’m using version 0.10.0