Account Opening issue (Country Can't be Selected)

Alpaca Account Troubleshooting
1

Hello Alpaca Support,

I am trying to create a new Trading API account, but I am unable to complete the signup form because the Country of Tax Residence field does not work.

When I click the dropdown arrow, no list of countries appears. I also cannot manually enter a country successfully. If I type something in the field and then click elsewhere, the field resets back to the default/placeholder value. As a result, the form keeps asking me to select a country from the dropdown, but the dropdown itself is unusable.

I have already tried several troubleshooting steps, including:

  • normal and Incognito/private browser sessions;
  • clearing site data/cookies;
  • restarting the browser;
  • confirming that JavaScript is enabled;
  • completing the Cloudflare verification;
  • trying the form again from a clean session.

The issue continues and prevents me from creating the account at all.

Could you please check whether there is a problem with the signup page or my signup session and advise how I can complete the registration?

The technical details are as follows:

I inspected the signup page using Chrome Developer Tools after reproducing the problem. The page itself loads and JavaScript is running, but the browser console repeatedly shows the following failed request:

GET https://app.alpaca.markets/api/v1/allowed-countries

Response:

401 (Unauthorized)

This request appears to be associated with populating the Country of Tax Residence dropdown. Because the request returns HTTP 401, the country list does not appear to load, which seems consistent with the dropdown remaining empty/unresponsive and manually entered values not being accepted.

I reproduced the issue in an Incognito session after clearing Alpaca site data. Cloudflare verification was also allowed to complete, but the allowed-countries endpoint continued returning 401 Unauthorized.

Other console messages include Google Maps loading warnings and unrelated browser-policy messages, but the repeated /api/v1/allowed-countries HTTP 401 appears to be the error directly associated with the unusable country selector.

Environment:

  • Browser: Google Chrome
  • JavaScript: Enabled
  • Incognito test: Yes
  • Site data/cookies cleared: Yes
  • Cloudflare verification: Completed/tested
  • Signup URL: https://app.alpaca.markets/signup

I tried to reach out the support via email but no response from the Human Support team. Looking forward to hearing from you soon.

Best Regards,
Oridroo

2

@Oridroo Thank you for your detailed description of the issue with the sign-up form. I personally could not reproduce this behavior, though the country drop-down list doesn’t seem to work unless you type a few letters of the country first. Perhaps try that to get you going.

I forward this to our front-end UI team for them to take a look at.

Again, thank you for the detailed description of the problem, and apologies for this.

3

Hi Dan,

Thanks for your prompt response. Yes, now typing the letters is working unlike before.

Thanks for your help.