Hi all , quick question , I already checked here with one unanswered topic , but I need little help to resolve issue I have in Algo trader purchase process,
and I’ve been dealing this issue more than a week ,
issue is , I am trying to buy Algo trader plus feature but in second step which is personal information and employment ,after filled up form and hit Continue button immediately getting , following error .
Note : support suggested clear cache , use incognito . still same
need to figure out issue . thanks in advance
@memoli4219 Apologies for the error you’re seeing while signing up for Algo Trader Plus. This is an issue that’s come up for other users too, and the most common cause is that the account isn’t fully finished with its account-opening (onboarding) steps yet.
If you signed up with a paper trading account, that paper account is linked to a live (production) account behind the scenes. If that live account hasn’t fully completed onboarding — and specifically hasn’t had a tax ID/tax residency filed yet — the system can’t process the update needed for a data subscription, which triggers this error. Make sure you’ve fully completed the onboarding process on your live account (including tax information) before trying to subscribe to the market data plan. Once that’s done, try the subscription again.
If you’ve already fully completed onboarding and are still seeing this error, send an email to support@alpaca.markets. Ideally send the email from the same email address associated with your account. Include the nine digit live or paper account account number. They will be able to help.
