We no longer have the phone number we used for two-factor login. We couldn’t find any recovery code either. Is there a way to remove the two-factor auth? Thanks,
@yyw_hlw For account specific issues, especially resetting ones 2FA, please send an email to support@alpaca.markets. Ensure you include the email associated with the account and/or the account number. They will be able to get you going again.
Thanks a lot Dan for the quick reply and information! Will send an email to support. Best,
@Dan_Whitnable_Alpaca I am having the same issue and no one besides automated bot-slop is responding to my ticket. How do I escalate?
@shermanp what is the support ticket number you sent. I can perhaps prioritize it.