When I try to log into my personal and broker accounts 2FA codes aren’t sent to my device. They’ve worked until today.
Similar issue from December: 2FA/MFA SMS codes not being sent
When I try to log into my personal and broker accounts 2FA codes aren’t sent to my device. They’ve worked until today.
Similar issue from December: 2FA/MFA SMS codes not being sent
Hey, @tbliu!
Thank you for raising this!
We are investigating the problem and will solve it as soon as possible.
Hey, @tbliu.
For this moment, 2FA codes delivery works well.
Please, try to sign in once more. If you face difficulties after a few attempts, contact Alpaca support via email: support@alpaca.markets.
Thanks for responding @Max_Alpaca; it’s working for me now. Maybe it was just an issue with my phone.
MFA/2FA/SMS Verification Code not sent to my phone. Here are the details:
Please help. Thanks
Hey!
Thank you for raising this!
While you are using SMS for MFA code delivery, it’s possible to have some delay in the code transport service.
Possible actions are
Thanks, @Max_Alpaca. I sent an email with my account information to Alpaca support. Hope they will fix the issue.
For security reasons, I’d suggest you all use the TOTP option (i.e. Phone Authenticator) rather than SMS. Would prevent this issue from occurring as well
Thank you for your advice, @vagrand. I will switch it to Authenticator once I get back access to my Alpaca account.