MFA was enabled on my account, but not by me. I contacted the alpaca support email and they said to send an MFA reset request. I sent the MFA reset request to the alpaca support email, but they just responded with the same canned email telling me to send an MFA reset request…I am stuck in a loop. Nowhere in the email telling me to send the MFA reset request does it tell me where/how to submit it, so i assumed it was just to the alpaca support email?
Please help. I am locked out of my account and have been for days.
@B4ckb0LT What is the support ticket number that you received? I can check and see what the issue may be.
Hello @Dan_Whitnable_Alpaca,
I lost my phone and have been locked out of my Alpaca account since, as I can no longer complete MFA. I’ve recovered my phone number on a new device, but I can’t find a way to set up MFA again without first logging in.
Could you please help me to reset the MFA on my account so I can re-enroll on my new device? I’ve already raised tickets 357823 and 357319 for this.
Regards
Yokes Kumarasamy