MFA was enabled on my account, but not by me. I contacted the alpaca support email and they said to send an MFA reset request. I sent the MFA reset request to the alpaca support email, but they just responded with the same canned email telling me to send an MFA reset request…I am stuck in a loop. Nowhere in the email telling me to send the MFA reset request does it tell me where/how to submit it, so i assumed it was just to the alpaca support email?
Please help. I am locked out of my account and have been for days.
@B4ckb0LT What is the support ticket number that you received? I can check and see what the issue may be.
Hello @Dan_Whitnable_Alpaca,
I lost my phone and have been locked out of my Alpaca account since, as I can no longer complete MFA. I’ve recovered my phone number on a new device, but I can’t find a way to set up MFA again without first logging in.
Could you please help me to reset the MFA on my account so I can re-enroll on my new device? I’ve already raised tickets 357823 and 357319 for this.
Regards
Yokes Kumarasamy
I am not sure if i have set up MFA code or I for got MFA code and recovery code, I could not log in, need urgent HELP! There is no phone or email code sending feature, can not self-reset and self-regain access! HELP…sent email to support thro the email to support@alpaca.markets and no respond
@sonny8huang what is the support ticket number you sent? I can track it down and get it prioritized.
I did not get reply email, so I don’t have ticket, my email is sonny_z_huang@yahoo.com
about 24 hours ago
Sonny Huang
profile/100000524442139
@sonny8huang you should have gotten a reply on 2026-09-22 pretty much immediately after you sent your email. Maybe check your spam folder. Ideally, reply to that same email and include the requested items.
Found the email, sent MFA rest request. Sorry and Thankx