Cannot login as MFA stopped coming to my registered phone

Alpaca Trading
1

Hello,

I am unable to login as MFA verification code is not coming to my phone. Sent an email to support@alpaca.markets. However, don’t have acknowledgement or ticket number

2

I am having the same issue starting today also. Were you able to get it fixed?

3

I had to contact support via zen desk and they reset my account. SMS is still not working

4

I am having the same issue

5

@mjgandhi @mattt @fsadfasfasfasfasfd I have notified the engineering team, and they are looking into the issue. I’ll post back as soon as I have an update. Apologies for the inconvenience.

6

@fsadfasfasfasfasfd What is your account number or the email associated with your account? The Engineering Team would like to do some troubleshooting.

7

This issue is fixed for me now, I am getting SMS messages again

8

@mattt Good to hear you are getting SMS messages. Post back here if you have any future problems.

9

Email to support takes them 48 hours to acknowledge receipt. Use zendesk help for faster response. Anyway this is disheartening as one cannot access the account for no fault

10

I use the Google Authenticator app and have never had a problem.

11

Yes authenticator may work. However, if you sign up for SMS MFA and it stops working one cannot access the account. Company needs to make it robust or have support which can resolve quickly not is 48 hours or have to dig around to find help. This is disappointing…

12

I’m having the same issue. I can verification code by email when I tried to reset my password, but don’t receive verification while trying login. MFA is not working for me.