Hi Alpaca team — hoping someone can help escalate an uncredited crypto deposit.
Support tickets (AI-only replies so far, no human):
- #389547
- #389555 (from Dashboard live chat)
Account ending: 4805 (full account number already on those tickets)
Deposit details:
- Asset: USDT (ERC-20) on Ethereum mainnet
- Amount: 1,511.821197 USDT
- Destination (Alpaca deposit address): 0xb75a2c9D8a448496398429Ad3A87B863939a86C6
- TXID: 0x5e3dc3c8f9364eba9a68e24e5c2de7573bde2e2115605551fee9319c696e81aa
- Etherscan: Ethereum Transaction Hash: 0x5e3dc3c8f9... | Etherscan
On-chain status is Success; address matches the address Alpaca showed for deposit. Crypto Transfers in the Dashboard does not show this TX and has no field to submit a TXID. OCT/activity via API also does not list this hash (older USDT deposits do appear).
Could a staff member please push #389547 to funding/crypto ops for credit? Happy to provide anything else needed. Thank you.