Failed transfer request (deposit) the transfer is not accepted

Hello everyone , when i try to do deposit got a issue “Failed transfer request (deposit)
the transfer is not accepted” and same with withdrawals help please

Hi @phyllis … can send an email to support@alpaca.markets … we will check the team and advice you accordingly.

Hello dear waimun.ng , I wrote, to which I got a reply that did not solve my problem, the answer was given on the withdrawal, and I have the same error on deposit, what do I do if I want to deposit my account?

@phyllis can trouble you to write in to support@alpaca.markets, address it to waimun.ng , with the ticket no?

Yes, of course I will.
Ticket is 49072

Yes, of course I will.
Ticket is 49072

hello,anyone help me?