Hi,
I funded my account via a wire about 10 days ago. The wire never posted to my account, so I inquired with customer service. They found the wire but posted it to an account number that was not mine. And now, I can’t get in touch with anybody. Hoping for some visibility here with an Alpaca employee, or to find a phone number that I can call to correct this asap.
Thanks,
Kevin
@Karhu Apologies for the problems you are having. All funding issues are handled by the Support Team. What is your support ticket number and I can check on it and prioritize your ticket? Again apologies for this.
Hi Dan, thanks for your reply! The ticket number is 246488. Really appreciate your help on this!
-Kevin (Karhu)
@Karhu Apologies for this mixup. The cashiering team is working to get your deposit credited to your correct account and will respond to you through email. Again apologies.
Thanks Dan, I really appreciate it!
My wire arrived 3 days ago with Alpaca, my account has been active since Thursday but Alpaca refuses to move MY money into my account. Has anyone else had to file a complaint with FINRA? I need a human to resolve this from Alpaca before I take the next steps. scole@scoleholdings.com
Dan - perhaps you or another human can help me get resolved. Incredibly frustrating.
@Scole2984 You should have received an email from Support with ticket number 294443 sent at 2026-05-22 2:18 AM EDT. That is the most recent support ticket and the one that has instructions on how to get your funds deposited correctly into your account.