Lost Wire for account funding, and Help with Customer Service!

Alpaca Account Troubleshooting
1

Hi,

I funded my account via a wire about 10 days ago. The wire never posted to my account, so I inquired with customer service. They found the wire but posted it to an account number that was not mine. And now, I can’t get in touch with anybody. Hoping for some visibility here with an Alpaca employee, or to find a phone number that I can call to correct this asap.

Thanks,

Kevin

2

@Karhu Apologies for the problems you are having. All funding issues are handled by the Support Team. What is your support ticket number and I can check on it and prioritize your ticket? Again apologies for this.

3

Hi Dan, thanks for your reply! The ticket number is 246488. Really appreciate your help on this!

-Kevin (Karhu)

4

@Karhu Apologies for this mixup. The cashiering team is working to get your deposit credited to your correct account and will respond to you through email. Again apologies.

5

Thanks Dan, I really appreciate it!