I did wire transfer to my Alpaca account 2 weeks ago, but the funds still do not appear in my Alpaca account

Alpaca Trading
1

Hi
I did wire transfer to my Alpaca account 2 weeks ago, but the funds still do not appear in my Alpaca account.
I contacted the support team several times, but no reply. What can I do?

2

@Mirodilkhon_Saydalim What are the ticket numbers of your support requests. Typically they respond within 24 hours. I can check what the holdup may be.

3

Dear Dan,
Thank you for reply.
I don’t have any ticket number, but I have reference number. I contact my local bank and, they are confirmed that the Alpaca already received my fund transaction.

4

@Mirodilkhon_Saydalim All account funding issues are handled by the Alpaca Support Team. The forums here are not really for account specific issues.

Send an email to support@alpaca.markets. Include your 9 digit account number and/or the email associated with the account and a short description of the issue. You should immediately receive an automated reply with a support ‘ticket’ number. They will be able to help, but if you don’t get a ticket number, or if you need any further assistance, reply back here. Include the ticket number (if you have it) so I can find your support request.

5

I did send an email to support@alpaca.markets. But no reply.

6

@Mirodilkhon_Saydalim What is the email address you sent your request from? Sometimes emails get stuck in the ‘spam’ folder. I can check. DM me if you wish.

7

Here is my email. md

8

@Mirodilkhon_Saydalim Yes. Several support requests have been received from that email and support has responded with a few questions. However, there wasn’t a reply. Maybe check your spam folder for emails from support@alpaca.markets?

9

Even I don’t receive spam email.

10

I requested again using my other email account.

11

@Mirodilkhon_Saydalim I see you sent the requested documents. Support also responded to you and are forwarding the request to the Cashiering Team. Post back if you don’t hear from them.

12

Thank you for your support, and I received the funds.

13

@Mirodilkhon_Saydalim Glad to hear! Reach out to Support if you have any other specific account issues or back here in the forums for more general things. Good luck!