Contacting support

Any ways of reaching out to support other than I’ve had an issue with a fund transfer (my funds are missing :worried:) for almost two weeks now and is not responding.

Appreciate any help
Thank you

@vpj I can take a look and see what the issue may be. Typically support answers within 24 hours. Do you have the support ticket number? Direct message me if you wish.

Hi Dan. Having the same issue. Tried to fund my account via incoming wire but may have made the mistake of using my business account while my alpaca account is personal. Sent a notice of incoming wire as required. Reached out to support as my funds are missing, not credited to account or wire returned. Support not responding. I did get automated email with request #40186, Any help is appreciated.

@lmdropsy I see you support requests in queue. Our Deposits team is working to get the issue resolved. Thank you for your patience.

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