Hi Alpaca team,
I emailed and asked the support how to fund my account from outside the US 2 weeks ago and just got an AI reply saying the deposit is large so I need extra documents. When I tried to get a real person, I was completely ignored. Great. I have even emailed from two different email addresses in case one got filtered, and both are still being ignored. It’s a very frustrating experience.
@ImpatientCustomer apologies that you aren’t having a great experience. What is the ticket number of your support request? I can take a look and re-prioritize if needed and make certain it gets handled appropriately.
Thank you. The newest one is 331496.
@ImpatientCustomer I found your support ticket and I’ll have a support rep follow up with you. Apologies for the delay.
Thanks a lot, Dan. I have just read the email. Can I keep my support ticket open and continue replying to it while I try to fund my account?