Hi Alpaca team,
I emailed and asked the support how to fund my account from outside the US 2 weeks ago and just got an AI reply saying the deposit is large so I need extra documents. When I tried to get a real person, I was completely ignored. Great. I have even emailed from two different email addresses in case one got filtered, and both are still being ignored. It’s a very frustrating experience.
@ImpatientCustomer apologies that you aren’t having a great experience. What is the ticket number of your support request? I can take a look and re-prioritize if needed and make certain it gets handled appropriately.
Thank you. The newest one is 331496.
@ImpatientCustomer I found your support ticket and I’ll have a support rep follow up with you. Apologies for the delay.
Thanks a lot, Dan. I have just read the email. Can I keep my support ticket open and continue replying to it while I try to fund my account?
Hi Dan, could you help me with my support ticket (349011) regarding my deposit? Thank you.
@ImpatientCustomer Support emailed a response to your ticket 331496 on August 11. It seems all your questions were answered, but if you are still unsure of anything go ahead and reply to that same email. It will automatically reopen and you we’ll get a response.
I just opened a new support ticket by replying to that same email, but I’m not sure if I’ll get the response as quickly as last time.