I sent a large amount of money to fund my account via domestic wire, arriving in the bank account on Monday. Nothing in my account still, zero reply to my emails. This level of customer service is disgraceful when dealing with people’s money. I don’t know why I wasted my time with these guys!!!
@Rojo Apologies if you sent a support request and you haven’t received a response. That team is usually very punctual. What is the support ticket number? I can take a look and see what may be the issue and re-prioritize it if needed.
Dan, it’s now COB on Thursday and I still haven’t received a reply to my emails, and still no money in the account. This is ridiculous! Onboarding customers would be a priority you would think??..especially ones who are transferring large amounts of money into your bankl!
Imagine sending a large amount of money to an account and having nobody reply to you for a week…absolutely disgraceful!!! Here’s the support ticket number 301491
@Rojo I see the funds have now been credited to your account and you should have received and update to that effect from support. For various reasons wire transfers sometimes take a few extra days than expected.
Hi Dan, yes the money was credited to my account yesterday, after it arrived in your bank on Monday morning. The only way I could get this to happen was to spam complaints allover every social media platform until someone responded…so yes, sometimes these things happen 
! In the meantime all my entries from Traderspost were blocked today because the trade permission on the Alpaca dashboard is toggled off as default. Things going smoothly with the transition from Tradestation so far…
@Rojo You stated, “The only way I could get this to happen was to spam complaints allover every social media platform until someone responded”. That really wasn’t necessary. Your deposit followed the normal process to credit the funds you had transferred to the BMO Harris bank account to your individual brokerage account. That extra step, getting your brokerage account credited correctly, is automated and usually occurs in one day, but it can sometimes take 2-3 days if there are any issues with the transfer. However, apologies for the extra time.
Actually Dan it was totally necessary.
You see, if you refer to the original title of this thread, “Disgraceful Customer Service”, you will note that this was never about the processing time, or the matter of fact processes which are all totally acceptable and normal according to you. It was actually about the complete lack of customer service.
The money arrived in your bank on Monday morning and was credited to my account on Thursday afternoon, that’s 4 full days for the record. But the real issue is that there was zero replies from anyone in your customer service department until Wednesday, where I received a generic email to note that the original request to review my account had been received.
So yes, very necessary, the need to find out where my $80k was, after trying to fund my account for the first time, being ignored by anyone at Alpaca for days, and having no option but to pursue some kind of acknowledgement through other means.
Well at least you are comfortable with the level of customer service Dan, an example maybe of why things are the way they are. Thanks for your consideration.
So I had an account since 2019… First I confirmed with support it was being lifted June 4th but after transferring funds I got:
"Hello,
We apologize for the inconvenience. Unfortunately, we are unable to support an account for you at this time and cannot provide any additional information at this moment.
The Alpaca Team
support@alpaca.markets"
I already have a live account… Is Alpaca technically able to handle the new FINRA rules at all? Anyone else with the same issue?