Lost Wire - Missing Memo (Tickets 330124 & 335234)

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1

Hello,

I initiated a wire transfer from my bank on July 31, but I forgot to include the FFC account memo. The money left my account but was never credited to me (both accounts are under the exact same name).

I opened tickets (see numbers below) with the PDF transfer confirmation and all the necessary details. It has been 12 days and I have not received a human response yet.

Could a moderator or admin please escalate these tickets so my funds can be manually located and credited?

My tickets N°: 330124: July 31. Auto-closed by AI. 335234: Aug 10 follow-up. System created new ticket.

Best regards,

Thomas

2

@Gl0ox You should have received a reply to your support ticket 335234 stating your wire has been located, and the Alpaca Cashiering team is working to post the funds to your account. Please allow 1–2 business days for this to be completed. If you don’t see the funds after that time, follow up with support and reply to the ticket 335234.

3

The funds were posted to my accout, thanks a lot for the support !

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