WHERE IS MY MONEY ? the first deposit is still missing

Getting Started with Alpaca
1

could anyone help?

I follow the deposit instruction and do
an international wire transaction of $USD 6900 with
Reference FFC LPCA-262465289
on Date 04/06/2026 to alpaca bank account

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image846×1360 69.5 KB

I did not see the account balance has changed after a week, so I contact support email :

--------------------------------------------------------------------------------------------------------------------------------Me :
Hi Alpaca Support,

The transaction occurred a week ago, please check. Thank you.

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Alpaca :
Hello,

Thank you for providing the information. We have located your wire transfer and it will be booked to your account account in 1-2 business days.

Please note that the deposit was initially delayed because the special instructions—specifically your correspondent code and account number—were not included with the wire. This information is required to ensure your funds are credited promptly.

For future wire transfers, please make sure to include the following in the Reference/Memo field:
FFC [Your correspondent code]-[Your Alpaca account number]
You can find the full wire instructions here: Alpaca Wire Deposit Instructions.

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Me :
Hi Amely,

I did write the info code onto Reference part in the transaction.

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Alpaca :

Hello,

Thank you for confirming and for sharing the screenshot. You’re correct — we can see that you did include the reference information in the wire, and your transfer has already been actioned for credit to your account. We appreciate your patience while this was reviewed.

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so my transaction is confirmed, right ? But nothing changed. I replied again on 23/06/2026 to express my concern but no reponse.

right now is 27/06/2026 and my account balance is still 0 !!!

what’s wrong with your company ???

2

@asuralhp The primary issue is that your account is not fully active. Funds cannot be transferred into an account not in an active status. So, the first thing which needs to be done is to get your account up and running. Only after that can you deposit funds.

Start by sending an email to support@alpaca.markets asking what the issues are with your account not being fully active. They will then work with you to get any additional required documentation.

Apologies for this confusion.