Four days ago (28th May 2023) I made a deposit of £4500 GBP using the international transfer option (Currency Cloud).
I want to use these funds in Alpaca but this funds from this deposit are not shown in my account. Other deposits I have done have worked successfully.
I sent this issue to the alpaca support email, along with a screenshot of my account banking screen showing a ‘Deposit Pending’ with an amount of ‘+$0.00’, screenshots of my bank transfer confirmation and a PDF of my bank statement showing the successful bank transfer. I received the following response:
I’m very concerned as I have not received any help with this for days after sending several messages/responses to the support email requesting status updates. I want to use this platform long term and with more funding, but the lack of support and service on this issue seems unprofessional and is making me lose confidence, especially as this is regarding customers’ funds.
Is it possible to call someone to discuss this? Should I contact CurrencyCloud directly? Should I contact my bank to recind the funds?
I would appreciate some help with this please.