Tried to withdraw funds but they seems lost

I asked Alpaca to close my account and withdrew the last 7k; I have been waiting a month. I had a support ticket and received a message on Monday saying the cashiers would unblock the stuck money this week. This is ridiculous, more than one month of waiting, I am starting to be worried.

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Hello @Riccardo_Tacconi Apologies for this delay. Our cashiering is still looking to resolve this and shall update you on the ticket number you rasied. Thank you

I still have not got my money

I will report you to the authorities, I consider that you have stolen my money.