I have issues with my account. First starting on paper trading only as my application was still under verification. The message disappeared in my Dashboard and the /api/v2 returns ACTIVE as status but I¨m not able to upgrade to Alpaca Plus where it states first I¨m eligible but during the questionaire it returns the account is REJECTED. I also cannot transfer money.
When trying to send you a mail to the support mail address I get some Google mailer error message:
550-5.7.1 The user or domain that you are sending to (or from) has a polic
y that
550-5.7.1 prohibited the mail that you sent. Please contact your domain
550-5.7.1 administrator for further details. For more information, go to
550 5.7.1 https://support.google.com/a/answer/172179 ffacd0b85a97d-454929
3e9b6si28441226f8f.240 - gsmtp
Its a plain text mail, so wondering how this can become resolved
@Pawl I am sorry to hear about the difficulties you’re having with your Alpaca account. Really, the best way to resolve account-specific issues is through support@alpaca.markets. So let’s get that working.
If I understand correctly, you receive an error when trying to send an email to support@alpaca.markets. Is that correct? Perhaps try sending a test email to me at dan@alpaca.markets. See if that works.
Thank you Dan for the offer to contact you directly but again the mail was not able to become delivered. Same failure:
Fehlermeldung für [dan@alpaca.markets]
550-5.7.1 The user or domain that you are sending to (or from) has a polic
y that
550-5.7.1 prohibited the mail that you sent. Please contact your domain
550-5.7.1 administrator for further details. For more information, go to
550 5.7.1 https://support.google.com/a/answer/172179 5b1f17b1804b1-48fc8c
d3ab0si52539075e9.0 - gsmtp
Its a plain text mail with no attachment or something. So I¨m not sure why its not getting delivered.