I was trying to get my funds out of my account unsuccessfully for a while, the customer support is not helpful answering very short answers and actually provide solutions.
After my last help request I got an email that my account will be closed but the funds were not transferred back to me.
Is there any way to actually talk to someone that can help? Is there any federal agency I can contact for help?
I really liked Alpaca up to this happening but having money stuck on account which you have no one you can talk to for help is really bad experience I’m now trying to get the money out for more than a month with no one to talk to.
This is the email I got, no explanation, all the support emails response are very short with no specific help offered, only general references to the documentation. I will share later as well.
My next step will be to complain to FINRA I guess and try to make a buzz on social media. I never imagined this thing could happen, I was really enjoying Alpaca up to that point. Having your money locked and now disappearing with no one to talk to is really not the behavior you expect from a company that wants to be a leading API broker.
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