Withdrawal to a different account

I am in desperate need with assistance in withdrawing my funds, the bank account that I originally made the deposit from was closed due to an unauthorized transaction. Now that I am trying to withdraw, Alpaca will not release the funds because it is not the same account. What alternatives does Alpaca have for cases like this, the bank I’m using is actually the same bank that the original deposit came from its just a different account number. The initial deposits happened over a year ago. Please help. I have submitted multiple tickets over the past two weeks and know one has offered assistance.