Withdraw rejection issue, no response from support team

Alpaca Account Troubleshooting Random
1

I’m really fed up with this. I made a withdrawal last week, it got rejected and sent back to my account. My bank clearly asked for the MT103 SWIFT copy, but when I requested it, support sent me the wrong file (a SWIFT confirmation, not the MT103).

I’ve been chasing them for 2 days with no reply at all. This is already the second time my withdrawal has failed, and instead of helping, they send the wrong document and then completely ignore me. Totally unacceptable support.

2

@Moataz_Abuelnasr Apologies for the issues you are experiencing. What is the support ticket number? I can make some inquiries.

3

Hi,

Original ticket 222111, follow up ticket 223666

4

@Moataz_Abuelnasr Thank you for the ticket number and your patience. I’ve asked the Support Team to prioritize this and respond to you as soon as possible.