I cannot create an account for Alpaca – Crypto, Stock Trading API
After filling out information, the first click of sign up doesn’t work. And subsequent click create error stating: “Sign up Error: We couldn’t complete the captcha verification. Please refresh the page and try again. If the problem persists, contact support@alpaca.markets.”
I tried different computer, device, email addresses. None worked. Please help address
A “Sign up Error: We couldn’t complete the captcha verification" has been reported by several individuals and is typically caused by something in the browser or network.
It sounds like you have tried these things, but double check:
These can sometimes block access to the captcha service or its cookies, which triggers the error you saw. Note that the email address you enter has no impact on this error. Use the email address that you want associated with the Alpaca account you are creating.
If you are still having issues, send an email to support@alpaca.markets. Include the time, including the time zone, that you attempted to create an account. Ideally, also include your IP address, but it’s understandable if you don’t know it. With that information, the support team can check the Cloudflare Turnstile logs, which monitor these errors and may provide further insight.