Is there another channel for submitting support requests besides the community forum and GitHub? I see that most support requests on these endpoints do not get a prompt response (if any). I understand that Alpaca is a startup and doesn’t have the resources of, say, IB. Plus, granted, many of these requests might be silly. But what if someone has real money on the line (like a lot of it) and encounters a real bug during live trading? Is posting on this forum / Github and hoping for weeks to get a response their only course of action (besides going back to Interactive Brokers or whatever)?
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Hi (and yes, sorry for being slow here…),
Forum and Github as well as Slack are open community where not just Alpaca but also users are helping each other. As a brokerage service, we have much quick response if you send support@alpaca.markets, but this is for live trading and brokerage service, so technical questions such as SDK and coding are better post here.
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