It’s been two weeks, and still can’t make a trade.
I have submitted a ticket for this 3 days ago. By now, not any definite answer has been given.
I just want to known why and how to resolve this!
Is there anyone else encountered this situation before?
@ldcrsxx Definitely work through Alpaca support. They are the ones that can help with specific account issues. That said, I can check on the status of your support ticket and maybe prioritize it. What is the support ticket number. I can look.
Thanks!
@ldcrsxx I found the tickets and it looks like support has been in contact with you. There is some sort of issue with the account which is being looked into. I can’t add any more than that. Please be patient and work directly with support. Apologies.
As to the support, it’s really bad experience. It’s been 4 days, I asked three times. Always replied as “looking into”, and no further information related to the issue. I don’t know why, I don’t know how, and I don’t know when. Not only this, sometimes they just don’t reply, until I send a new ticket to ask again.
Ok. Thanks though!
But I’ll keep contacting them directly to get an answer and also creating topics here everyday to give others a reminder!
@ldcrsxx Again, apologies for the issues you are having with support.
You stated “My account on this forum [has] just been blocked from posting.” That isn’t true. There shouldn’t be anything preventing you from posting.
What are you experiencing that makes you feel you are “blocked”. I can maybe do some troubleshooting.
Sorry, my fault!
I checked again, it’s ok!
Maybe a network issue.
I just so worried about my account that made everything overly sensitive and suspicious! Sorry again!
@ldcrsxx Glad to hear!
