Account dashboard appears blank


Account dashboard appears blank. Happened after I reset my balance.

Paper or Live Tradng?

When you reset your paper-trading account it also resets the account number, API Key and API Secret Key. This is important to recognize when using the API. Ensure those are changed in your program(s) too. A similar thing can happen with the web portal. The browser may have cached some pages and therefore be using old account info including keys. Try clearing your browser cache or simply shutting the browser down and restarting. That isn’t typical but different browsers handle this differently.

Get back if you are still having problems. Good luck.

Thanks Dan.

I tried with a new browser, cleared cache, incognito.
The issue is still there.

I’m having the same exact problem, on my paper account, and new browser/clear cache/incognito didn’t help either.
Issue still there.

@gianpi Are you still having issues seeing your paper account? If so, could you do a network trace and see what call is hanging the bowser? In Chrome this is under View->Developer->Developer Tools. In the window that pops up click on the ‘Network’ tab. Here’s a screenshot of what it should look like

If it’s hung up, then one of the rows in the network request list will be highlighted. What request is it?

That would be a start to help troubleshoot.

Hi @Dan_Whitnable_Alpaca,

I stumbled onto this thread because I just experienced the same issue last night. I was able to pull up my Developer Tools within the browser (Chromium), and took a screenshot for you, after clearing my cache and restarting my browser didn’t work. Any idea how to fix this? This occurred when I attempted to reset my paper account. Everything seems to be working fine except that center window which houses the graph. It just keeps showing that loading icon forever. If I attempt to try to reset my paper account again, everything on the page disappears. If I try to press “Generate Keys” instead I receive the warning “Cannot Genetate Keys because Token N is inside JSON 0”. I cannot make calls to the paper API because of this.

I have the same issue as @Adrian_Muradian , doing the same exact thing. I attempted to reset my paper account, but now the paper account seems to have disappeared. I also received the “Cannot generate keys because token N is inside JSON 0” error yesterday, but now the account simply cannot be found. Is there some issue on the server side? How should I resolve this issue?

Apologies to anyone who can’t get into their paper trading accounts and just sees a blank page. We’ve identified the problem and will clear the errors as soon as possible. If your account number is in this list you are one of the unlucky few.


Again, sorry for these issues.

Has there been any resolution here? I’m still seeing the same issue persist for my paper trading account

I’ve got the same issue. Is there any updates for this problem ?

Having the same problem here. Any updates?

Today it’s not keep loading, but I still get an empty paper trade dashboard as below.

Any updates on this issue?

It seems the problem persists…

This was a temporary problem on Alpacas side. Do let us know if this happens again.