How you guys even allow this to happen in your platform
Nasty.
@Felipe_Aumann, thank you for highlighting this user. It got through our Phishing filter somehow. I have suspended this user.
1 Like
Thanks.
Btw, would I get the support I need since the hijacker issue is fixed?
@Winsa Thank you. The user HannaDev has been removed from the forums. I am certain these bad actors will continue to surface, so please report anything similar that you see in the future.
Again, thank you for reporting this.
@Felipe_Aumann Live account issues, especially funding, are best handled through support (support@alpaca.markets). I can, however, help prioritize any support requests. What is the support ticket number (or numbers) you have submitted?
324813
I only need an account information update (alpaca has shortned full name). I already have provided all the necessary documents. That would solve alpaca → pleid integration.
It’s actually crazy how you guys make it difficult to solve issues that prevent users from adding funds.
@Felipe_Aumann I found your support ticket number 324813 and have asked support to prioritize it. You should be getting a response today.
Hi Dan Whitnable,
I appreciate your attention and assistance in this case.
I was able to get support response, and without a surprise, support has got it all wrong over again:
I already have my individual trading account approved:
Additionally, it’s correct that I live in Brazil, although notice that I have dual citizenship. My approved documents sent for analysis contains my EURO passport, so it shouldn’t be an issue, invalidating what’s stated by the support response email.
Reinteraiting my asking: I can’t deposit funds due to name mismatch between wise and alpaca (integration through plaid).
Plaid has no issues adding my wise account to alpaca:
The issue is from alpaca side, which prevents me adding my wise account due to name mismatch:
As you can see, my wise account is registered as “Felipe Aumann Rodrigues Silva”, which mismatches with my Alpaca account info, registered with my full name shortened version “Felipe Aumann”:
Alpaca side:
The issue is not founding my account. Is fixing that name mismatch to enable adding funds. That’s all.
@Felipe_Aumann Appologies for the confusion here. As the support response you received on 2026-07-24 indicates, the issue is not a name mismatch but simply that Alpaca currently does not support accounts with a tax residency of Brazil. While your live account shows up in your dashboard it has a status of rejected due to this. That is why you cannot fund the account.