I wanted to get others thoughts here. I want to deposit money into my live account, however the new UI for depositing has never worked for me.
I tried the old UI and now I have a $-25 balance on my account. How does it even go negative. Support has been entirely useless and its been 2 weeks and I have only got 1 email saying I need to deposit money, even though in my email I clearly stated I did.
@Kutoo1 I found the support ticket and your latest deposit. The deposit is in a status of QUEUED which is odd. I’ve contacted the Cashiering team to look into it. If you don’t hear anything respond here and I’ll follow up again.
@Kutoo1 It seems like there is an error/issue with your bank connection. Could you 1) delete your existing bank and then 2) add it back. When you have re-linked your bank then re-submit the deposit. That may fix the problems.
@Anthony_Samuel The place to get any direct account related issues resolved is by sending an email to firstname.lastname@example.org. They have access to systems for troubleshooting issues which others don’t. When contacting support ensure 1) you include the account number and if it’s regarding a live or paper account and 2) a brief description of the problem including screenshots if that could help.
I followed up with your request and waiting for support. Apologies for the inconvenience.