Stop_limit orders not working

Paper Trading Account

I have created stop_limit order for all the symbols I got in my portfolio but when they touch the stop value nothing happens, there is no sell order.
I have contacted support but I got no answer from them.

Here you can find a few samples (I can provide more data or my account details if needed)

Symbol ACRX, Stop price 1.85 Current price 1.84
Symbol ADMA, Stop price 4.51 Current price 4.39
Symbol AERI, Stop price 21.68 Current price 19
Symbol AFMD, Stop price 2.71 Current price 2.57
Symbol ALIM, Stop price 0.27 Current price 0.22
Symbol ALNA, Stop price 4.98 Current price 2.04
Symbol ANAB, Stop price 35.02 Current price 10.4
Symbol ARCT, Stop price 10.26 Current price 9.87
Symbol ARQL, Stop price 9.17 Current price 7.9


I had a similar experience with live account but the bid price went pass my limit order. Question: do we get a stop order activated trade-update status when a stop order is triggered?