Repeated pay and my Market data subscription doesn't work

My Market data subscription stop working yesterday because the money was not debited from the card, I immediately paid for the subscription and everything worked. Today it stopped working again, the site says that there is no subscription, I paid for it a second time. How do I get back the money which I paid twice? Now I don’t receive data on time, but it may be a software problem. Although I think again there is a mistake in the subscription.

1 Like

Hey @danil005 reaching out in a message

My problem has not been solved. I paid twice for a subscription in two days. Can I get a refund?

Hi @danil005 could you please send an email to support at If you have already, can you send me your ticket ID via a private. message so I can follow up?

No one helped me. Excellent service!