NO EMAIL RESPONSE, NO PHONE NUMBER RESPONSE. NEED HELP NOW. I WANT TO TALK TO A HUMAN BEING!!! @Dan_Whitnable_Alpaca @Mallory
@Michael1 What is the support ticket number? I can check the status.
38120 is the ticket number
Thank you, I’ll check it out.
@Michael1 Basically, you exceeded your day trading buying power on both Friday and again today. That results in the account being restricted to liquidate only until funds are deposited to cover the overage. As a courtesy, your account was set to allow trading today but it again exceeded your day trade buying power and again the account was set to liquidate only.
Pay close attention to your various buying powers before placing trades to keep this situation from happening in the future. Does that make sense?
Yeah it makes sense. Can I request a wire transfer withdrawal?
The easiest way to withdraw funds is via ACH through the dashboard. To request funds to be wired, please send an email to support@alpaca.markets including the account, routing information, and amount. Note that funds can generally only be wired to the same bank which funded the account originally.
Thank you sir I appreciate your time very much!