Having issues activating options trading

I follow all the steps in order to activate option trading but at the end there is an error: account is not active.

Any Advice or known reason???

@lompok10 Is this for a live account or paper? If live, maybe your account hasn’t been fully approved. Send an email to support@alpaca.markets. They can help with account specific issues. Ensure you include your account number or email associated with the account.

Thanks Dan, i will send the email with the info.