Downgrading market data subscription to free doesn't work


I have tried multiple times to downgrade my current unlimited market data subscription to free, and it doesn’t work. It keeps returning to alpaca dashboard without actually downgrading. I don’t wish to get charged every month when I am not using the unlimited market data access nor I am able to downgrade.

Thanks in advance.

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I am also having the same problem and I am looking for a refund cause they just charged me again