Crypto Withdraw not available?

I tried to buy some crypto and withdraw, however it does not allow me to add external address for crypto withdraw. It showed a blank page and some JS errors on the crypto-transfer page , which seems to me is a bug from your end. Please fix this asap so that we can use the crypto withdraw.


Hi @Henry_Zhang

I am so sorry to hear that, I just need a little information,
Is this a live or paper account? When did you start facing this issue? Is the problem occurring consistently, or does it happen on and off? did you try another browser or incognito windows?
it would be great to find a more personalized solution I suggest sending the email to and sending also your account number/email we need to check it further.
Thank You.