Dear Dan
Could I fund my account by wise but the wise not from me but will send by office holder to BMO bank
Thank you
@Maher_A Accounts must be funded from a bank account with the same name and address that matches the Alpaca account.
Dear Dan
Yes surly I know but I can use wise transfer to fund my account
My mean any wise transfer? Is it right
@Maher_A I see you have an active support ticket 154859. Please work with them. The forums are not for account specific issues and I cannot help too much other than to help prioritize support tickets.
Don’t worry about the error message you see when using the old UI. It still works and actually does a few things better than the new UI. That is why support asked you to use the old version. You should be able to link your Wise account using the old UI as instructed by Support.
If you are still having issues, please work through Support and not here in the Forums.
Dear Dan
Sorry for disturbing you but I want to tell you that in my country the payment methods like wise, REVOLUT, currency cloud not available but some technology offices have these payment methods can I use it they send my fund through their payment methods is is normal?
Thank you
Dear Mr Dan Whitnable
Good evening
Actually the islamic investment platform asking to change my account from margin to individual standard account
Thank you
@Maher_A Currently, Alpaca only offers margin accounts. You can however effectively ‘turn off’ margin. Go to Account -> Configure and then select “1” for the Max Margin Multiplier.
Dear Dan
Ok well thanks
Best regards
Maher Ahmed
Have a great day
try to stay on topic in the post
Dear Dan Whitnable
Actually within the wise transfer I facing with not existence of the information of Alpaca address like the name of the state not found only the Chicago not has exist in the US states Secondly the post code of the states and provide me the fully recipient address
Like the following screenshot
@Maher_A Is that a screenshot of the Wise app? Alpaca can’t really help with issues you are having with 3rd party apps. But a few things to note. While one can transfer foreign currencies from different platforms like Currency Cloud, Wise or Revolut, only USD can be deposited into Alpaca Brokerage Accounts.
You can use Wise.com and Revolut.com to send money to your Alpaca account with the below details which reduce the cost involved for normal wire transfers. Please keep in mind when sending funds via Wise or Revolut to reference your 9 digit Alpaca account number.
Use the following details to send a deposit to Alpaca from Wise or Revolut:
Routing Number: 071000288 or SWIFT Code: HATRUS44
Bank Account Number: 1636877
Account Type: Checking
Address: 710 Oakfield Drive, Suite 210, Brandon, FL 33511
Not sure why the Wise app is not showing the dropdown menus you expect. Perhaps send a note to their customer support.
Dear Dan Whitnable
I using wise but the Chicago state not in the list of USA states
@Maher_A Ahh. Chicago is a ‘city’ and not a ‘state’. However, you shouldn’t need that. Use the information below. The state is ‘Florida’ (abbreviated FL) and the city is ‘Brandon’.
Routing Number: 071000288 or SWIFT Code: HATRUS44
Bank Account Number: 1636877
Account Type: Checking
Address: 710 Oakfield Drive, Suite 210, Brandon, FL 33511
Dear Dan Whitnable
Oh that’s very well and thanks for the response
Best regards
Maher Ahmed
Dear Dan
Thank you for the information and kindly what’s the post code of Florida
FL 335511 is this the postcode?
Thank you
Dear Dan Whitnable
Hi doing well
Actually from the 4th of August 2024 I sent fund to my Alpaca account number through the wise, com and it showed from two days ago maybe it takes 2 working days with fully meanings it should today completing but the Alpaca team member says not able to recognize due to that I not put it the memo so once again I repeated my wise procedure but with Alpaca securities reference I put it my FFC in the reference
Do is it right FFC the same Alpaca securities reference LLC?
And please when the fund will get my account by international wire so please help me as you know that it’s more than 8 months Iam trying to put fund in the account
@Maher_A First, the post code of Alpaca address in Florida is 33511 (the FL isn’t included in the code)
The best way to resolve all deposit and withdrawal issues is to send an email to support@alpaca.markets. I, and others on the forums here, can perhaps help prioritize support requests, but cannot directly provide support (due to regulatory issues).
So, that said. What is the support ticket number of your last request? I can make some inquiries.
Dear Whitnable
The ticket no is(165305)
Thank you
@Maher_A I see your ticket number from today. As stated in the ticket, it appeared your account number wasn’t included in the Wise reference. The Alpaca bank info was all correct.
Your deposit info was sent to the Alpaca Cashiering Team and they will try and locate your deposit and get it credited to your account. Give them a day or two.
Dear Dan
What’s the update of my account?