It may be a common problem, but depending on the broker, they may be more adequately staffed to resolve issues faster and have infrastructure for redundancy. This is likely some growing pains for a small company but the end user is paying for their education. Over an hour into this problem and still blocked from placing/cancelling orders.
2 Likes
My trading seems to be working again
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my orders are still blocked,
not sure if some of these orders are case sensitive, but there are differences between what Alpaca is using and what Tradingview is seeing. So if I go to cancel and order it may not identify if there is a difference and the ID tags are case sensitive. Not sure if these have any personal information attached so I “x’ed” the last 5 digits but you can still see what is happening.
from tradingview 6cd44c52-3c79-43ca-B376-B14acf0XXXXX
from Alpaca 6cd44c52-3c79-43ca-b376-b14acf0XXXXX
from tradingview Bd1c35fd-5a5e-4113-A19b-6558ab5XXXXX
from Alpaca bd1c35fd-5a5e-4113-a19b-6558ab5XXXXX
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the case sensitive order tag is not a thing…
some function came back, so I can buy and sell other tickers, including RIOT but the inability to cancel previous orders leaves me trapped in this trade since 9:36/9:37 EST when the initial orders went in. Need a resolution for these pending cancelled orders that never got out of pending status
2 Likes
I also have some orders that are in “pending_cancel” status since morning. Have no idea where i stand on those.
Status page says all systems go, but I’m still holding the bag with a pending cancel order? Can’t liquidate position from Alpaca or Tradingview interface.
I assume the pending cancelled orders get cleared at the end of the day?
This is an old one but captures the spirit of the experience…
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FYI, finally able to exit my positions