# Very very bad just because i signup and did not complete kyc in 30 days

**URL:** <https://forum.alpaca.markets/t/very-very-bad-just-because-i-signup-and-did-not-complete-kyc-in-30-days/11556>\
**Category:** Getting Started with Alpaca\
**Created:** [January 12, 2023, 8:44am UTC](https://forum.alpaca.markets/t/very-very-bad-just-because-i-signup-and-did-not-complete-kyc-in-30-days/11556 "2023-01-12T08:44:31Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![venkateswaran\_p](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/venkateswaran_p/32/4577_2.png) [@venkateswaran\_p](https://forum.alpaca.markets/u/venkateswaran_p)\
**Post date:** [January 12, 2023, 8:44am UTC](https://forum.alpaca.markets/t/very-very-bad-just-because-i-signup-and-did-not-complete-kyc-in-30-days/11556/1 "2023-01-12T08:44:31Z")

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I am not able to use my email id. they are asking to create a new email address and signup again.

why can not you restart the KYC process again?  
I forgot the account when my friend told me about it now they are asking to do the signup again with a different email id.

do they really know how bad are people at maintaining different email ids  
 ![40x40](https://us1.discourse-cdn.com/flex020/uploads/alp/original/2X/7/72b423e7f4a645e0bdf32227b64bc8918e2f7e8e.jpeg) **Radzi Purba** (AlpacaDB, Inc.)

Jan 12, 2023, 1:40 AM EST

Hi Sakthiuma

Thanks for reaching out to Alpaca Support.  
I can see a note from Account Team, it was rejected because we have been waiting for more than 30 days, for you to complete the onboarding process.

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<div class="post-metadata">

**Author:** ![venkateswaran\_p](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/venkateswaran_p/32/4577_2.png) [@venkateswaran\_p](https://forum.alpaca.markets/u/venkateswaran_p)\
**Post date:** [January 12, 2023, 8:57am UTC](https://forum.alpaca.markets/t/very-very-bad-just-because-i-signup-and-did-not-complete-kyc-in-30-days/11556/2 "2023-01-12T08:57:45Z")

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I have not used the account or traded anything just signed up because my friend told me.

now account

Your account is in `REJECTED` status. Your brokerage application cannot be accepted at the moment.

who will a new person know all this rules ?