# Unable to reset password

**URL:** <https://forum.alpaca.markets/t/unable-to-reset-password/11504>\
**Category:** Getting Started with Alpaca\
**Created:** [January 5, 2023, 8:25am UTC](https://forum.alpaca.markets/t/unable-to-reset-password/11504 "2023-01-05T08:25:35Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![Dmyers](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/dmyers/32/3734_2.png) [@Dmyers](https://forum.alpaca.markets/u/Dmyers)\
**Post date:** [January 5, 2023, 8:25am UTC](https://forum.alpaca.markets/t/unable-to-reset-password/11504/1 "2023-01-05T08:25:35Z")

</div>

I have been trying to reset my account password for a few days now and I always get the following error:-

Username/client id combination not found.

I tried re-registering and but the email address is already in use. Whats the best way to resolve this issue?