# Paper account - stuck pending\_replace

**URL:** <https://forum.alpaca.markets/t/paper-account-stuck-pending-replace/19347>\
**Category:** Alpaca Account Troubleshooting\
**Created:** [July 17, 2026, 1:39pm UTC](https://forum.alpaca.markets/t/paper-account-stuck-pending-replace/19347 "2026-07-17T13:39:02Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![StoltzyStonks](https://avatars.discourse-cdn.com/v4/letter/s/ec9cab/32.png) [@StoltzyStonks](https://forum.alpaca.markets/u/StoltzyStonks)\
**Post date:** [July 17, 2026, 1:39pm UTC](https://forum.alpaca.markets/t/paper-account-stuck-pending-replace/19347/1 "2026-07-17T13:39:02Z")

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## Problem

Zendesk Ticket: 321961

**Summary**

I don’t like using non-support channels for help but I’m not sure what else to do to reach a real human. I noticed all of the support emails say you’re experiencing higher volume, but if that message is on every message, then that can’t be true.

I have a pending\_cancel order that’s been stuck since Jul 14, 2026, 03:30:14 PM. I’ve had it happen before so I reached out to support to cancel it on my behalf. I submitted a ticket and have only received AI responses, including the following, which is infuriating. I provided all the key details needed and have yet to hear back other than this automated message:

 ![image](https://us1.discourse-cdn.com/flex020/uploads/alp/original/2X/f/f83b5b7886e3810aaeef3e46cc89432fd21f6512.png)

**Paper or Live Tradng?**  
Paper

**Example Code**

- Symbol: CSX
- Order ID: 84fb85a8-d3ce-4fba-a45f-6cc496ad8ab2

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<div class="post-metadata">

**Author:** ![Tefloncandy](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@Tefloncandy](https://forum.alpaca.markets/u/Tefloncandy)\
**Post date:** [July 17, 2026, 7:41pm UTC](https://forum.alpaca.markets/t/paper-account-stuck-pending-replace/19347/2 "2026-07-17T19:41:17Z")

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Same here… sent the issue in a few days ago and have only received AI responses to my issue as well.

Symbol: CPRX

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<div class="post-metadata">

**Author:** ![StoltzyStonks](https://avatars.discourse-cdn.com/v4/letter/s/ec9cab/32.png) [@StoltzyStonks](https://forum.alpaca.markets/u/StoltzyStonks)\
**Post date:** [July 17, 2026, 8:41pm UTC](https://forum.alpaca.markets/t/paper-account-stuck-pending-replace/19347/3 "2026-07-17T20:41:01Z")

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@Dan_Whitnable_Alpaca I’ve only had this happen a few times in the last 3 months but it’s frustrating to sit on my hands if support is overloaded.

Is there a way to make either an extra api call to close these types of situations on our own, or build support a quick-tool that can batch-clear these instances? I guess if you can identify these types of situations, the root cause could be fixed.

In both times I’ve seen it, the order that gets stuck in pending\_cancel is an end-of-the-day Stop trade that goes unfilled that day. It’s a non-extended hours trade that has the max GTC. The next morning, when trying to replace the existing order with a new order/stop it reaches this pending\_cancel state.