# Paper Account Not Found after Resetting

**URL:** <https://forum.alpaca.markets/t/paper-account-not-found-after-resetting/12805>\
**Category:** Alpaca Trading\
**Created:** [August 25, 2023, 1:51am UTC](https://forum.alpaca.markets/t/paper-account-not-found-after-resetting/12805 "2023-08-25T01:51:31Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Mehdi](https://avatars.discourse-cdn.com/v4/letter/m/d07c76/32.png) [@Mehdi](https://forum.alpaca.markets/u/Mehdi)\
**Post date:** [August 25, 2023, 1:51am UTC](https://forum.alpaca.markets/t/paper-account-not-found-after-resetting/12805/1 "2023-08-25T01:51:31Z")

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I cannot access paper account anymore today after a reset. So basically I am locked out because I cannot get new API keys for the new paper account.

I tried incognito and different browsers, no luck. After I try to switch to paper account, the page data goes empty, shows as “Guest Account” and I get this error.

What can I do to fix?

![image](https://us1.discourse-cdn.com/flex020/uploads/alp/original/2X/d/d32b30b7913fcdee48d00febde00849eb83a72b7.png)

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**Author:** ![Dan\_Whitnable\_Alpaca](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/dan_whitnable_alpaca/32/1658_2.png) [@Dan\_Whitnable\_Alpaca](https://forum.alpaca.markets/u/Dan_Whitnable_Alpaca)\
**Post date:** [August 25, 2023, 2:36pm UTC](https://forum.alpaca.markets/t/paper-account-not-found-after-resetting/12805/2 "2023-08-25T14:36:02Z")

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This was a bug in how the paper account got setup on the backend. It’s been resolved by the Alpaca Engineering Team with a longer term fix added to the development queue. (so this situation won’t happen again on other accounts).

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<div class="post-metadata">

**Author:** ![Mehdi](https://avatars.discourse-cdn.com/v4/letter/m/d07c76/32.png) [@Mehdi](https://forum.alpaca.markets/u/Mehdi)\
**Post date:** [August 25, 2023, 2:40pm UTC](https://forum.alpaca.markets/t/paper-account-not-found-after-resetting/12805/3 "2023-08-25T14:40:27Z")

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Thank you for taking care of this.

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**Author:** ![developerzava](https://avatars.discourse-cdn.com/v4/letter/d/e9c0ed/32.png) [@developerzava](https://forum.alpaca.markets/u/developerzava)\
**Post date:** [October 13, 2024, 9:35pm UTC](https://forum.alpaca.markets/t/paper-account-not-found-after-resetting/12805/5 "2024-10-13T21:35:05Z")

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It is still happening  
 ![Screenshot from 2024-10-13 16-35-39](https://us1.discourse-cdn.com/flex020/uploads/alp/original/2X/e/eaf6fd4a13ef86f24b5b0b32b3e70f4a572334ba.png)

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<div class="post-metadata">

**Author:** ![Dan\_Whitnable\_Alpaca](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/dan_whitnable_alpaca/32/1658_2.png) [@Dan\_Whitnable\_Alpaca](https://forum.alpaca.markets/u/Dan_Whitnable_Alpaca)\
**Post date:** [October 13, 2024, 10:14pm UTC](https://forum.alpaca.markets/t/paper-account-not-found-after-resetting/12805/6 "2024-10-13T22:14:22Z")

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@developerzava Where are you getting the error you posted? What were you trying to do? I can check the logs and may be able to some clues from that.

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<div class="post-metadata">

**Author:** ![developerzava](https://avatars.discourse-cdn.com/v4/letter/d/e9c0ed/32.png) [@developerzava](https://forum.alpaca.markets/u/developerzava)\
**Post date:** [October 13, 2024, 10:29pm UTC](https://forum.alpaca.markets/t/paper-account-not-found-after-resetting/12805/7 "2024-10-13T22:29:13Z")

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this is on the dashboard, i generated new paper account API keys, then few minutes later reset my account and the error started popping up