# Paper account is down

**URL:** <https://forum.alpaca.markets/t/paper-account-is-down/2775>\
**Category:** Alpaca Account Troubleshooting\
**Created:** [September 25, 2020, 3:48pm UTC](https://forum.alpaca.markets/t/paper-account-is-down/2775 "2020-09-25T15:48:39Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Khalil\_Kasmi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/khalil_kasmi/32/1325_2.png) [@Khalil\_Kasmi](https://forum.alpaca.markets/u/Khalil_Kasmi)\
**Post date:** [September 25, 2020, 3:48pm UTC](https://forum.alpaca.markets/t/paper-account-is-down/2775/1 "2020-09-25T15:48:39Z")

</div>

## Problem

**Summary**

- I can’t access the alpaca paper trading account, can anyone help?\*

**Paper or Live Trading?**  
The paper trading simulator.

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<div class="post-metadata">

**Author:** ![dan\_whitnable](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/dan_whitnable/32/1323_2.png) [@dan\_whitnable](https://forum.alpaca.markets/u/dan_whitnable)\
**Post date:** [September 25, 2020, 4:18pm UTC](https://forum.alpaca.markets/t/paper-account-is-down/2775/2 "2020-09-25T16:18:35Z")

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What symptoms or errors are you seeing? What language are you using? Did you recently reset your paper trading account? If so, you will need to enter new API keys. This is a simple test in Python I use to connect. It should print your paper trading account info.

```
import alpaca_trade_api as alpacaapi

ALPACA_API_ENDPOINT = 'https://paper-api.alpaca.markets'
ALPACA_API_KEY_ID = 'xxxxxxxx'
ALPACA_API_SECRET_KEY = 'xxxxxxxxxxx'

api = alpacaapi.REST(ALPACA_API_KEY_ID, 
    ALPACA_API_SECRET_KEY, 
    ALPACA_API_ENDPOINT
)
# Check that we have a connection by getting our account details.
api.get_account()
```

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<div class="post-metadata">

**Author:** ![Khalil\_Kasmi](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/khalil_kasmi/32/1325_2.png) [@Khalil\_Kasmi](https://forum.alpaca.markets/u/Khalil_Kasmi)\
**Post date:** [September 25, 2020, 10:55pm UTC](https://forum.alpaca.markets/t/paper-account-is-down/2775/3 "2020-09-25T22:55:37Z")

</div>

The issue I’m facing is in the dashboard [[https://app.alpaca.markets/paper/dashboard/overview](https://app.alpaca.markets/paper/dashboard/overview)]. The only thing that I can see there is a blank screen, but when I switch to the live account everything works fine.