# Contacting support

**URL:** <https://forum.alpaca.markets/t/contacting-support/7969>\
**Category:** Getting Started with Alpaca\
**Created:** [January 11, 2022, 5:40pm UTC](https://forum.alpaca.markets/t/contacting-support/7969 "2022-01-11T17:40:21Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![vpj](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/vpj/32/3457_2.png) [@vpj](https://forum.alpaca.markets/u/vpj)\
**Post date:** [January 11, 2022, 5:40pm UTC](https://forum.alpaca.markets/t/contacting-support/7969/1 "2022-01-11T17:40:21Z")

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Any ways of reaching out to support other than support@alpaca.markets? I’ve had an issue with a fund transfer (my funds are missing 😟) for almost two weeks now and support@alpaca.markets is not responding.

Appreciate any help  
Thank you

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**Author:** ![Dan\_Whitnable\_Alpaca](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/dan_whitnable_alpaca/32/1658_2.png) [@Dan\_Whitnable\_Alpaca](https://forum.alpaca.markets/u/Dan_Whitnable_Alpaca)\
**Post date:** [January 13, 2022, 9:17pm UTC](https://forum.alpaca.markets/t/contacting-support/7969/2 "2022-01-13T21:17:29Z")

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@vpj I can take a look and see what the issue may be. Typically support answers within 24 hours. Do you have the support ticket number? Direct message me if you wish.

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**Author:** ![lmdropsy](https://avatars.discourse-cdn.com/v4/letter/l/c37758/32.png) [@lmdropsy](https://forum.alpaca.markets/u/lmdropsy)\
**Post date:** [January 14, 2022, 4:43pm UTC](https://forum.alpaca.markets/t/contacting-support/7969/3 "2022-01-14T16:43:20Z")

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Hi Dan. Having the same issue. Tried to fund my account via incoming wire but may have made the mistake of using my business account while my alpaca account is personal. Sent a notice of incoming wire as required. Reached out to support as my funds are missing, not credited to account or wire returned. Support not responding. I did get automated email with request #40186, Any help is appreciated.

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**Author:** ![Dan\_Whitnable\_Alpaca](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/dan_whitnable_alpaca/32/1658_2.png) [@Dan\_Whitnable\_Alpaca](https://forum.alpaca.markets/u/Dan_Whitnable_Alpaca)\
**Post date:** [January 18, 2022, 7:48pm UTC](https://forum.alpaca.markets/t/contacting-support/7969/4 "2022-01-18T19:48:26Z")

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@lmdropsy I see you support requests in queue. Our Deposits team is working to get the issue resolved. Thank you for your patience.

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**Author:** ![Paulo\_Portela](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/paulo_portela/32/6595_2.png) [@Paulo\_Portela](https://forum.alpaca.markets/u/Paulo_Portela)\
**Post date:** [November 13, 2024, 12:56am UTC](https://forum.alpaca.markets/t/contacting-support/7969/5 "2024-11-13T00:56:44Z")

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Hi Dan, I’m trying to use Alpaca on Tradinview but 9 out 10 times I get this type of msg can you please help me?

 ![Alpaca](https://us1.discourse-cdn.com/flex020/uploads/alp/original/2X/c/c5db3f83c52e499d9c47b8acc064733c2919ecbf.png)