# Cant login to web. New user

**URL:** <https://forum.alpaca.markets/t/cant-login-to-web-new-user/17883>\
**Category:** Getting Started with Alpaca\
**Created:** [September 28, 2025, 4:00pm UTC](https://forum.alpaca.markets/t/cant-login-to-web-new-user/17883 "2025-09-28T16:00:17Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![snazyfragz](https://avatars.discourse-cdn.com/v4/letter/s/a587f6/32.png) [@snazyfragz](https://forum.alpaca.markets/u/snazyfragz)\
**Post date:** [September 28, 2025, 4:00pm UTC](https://forum.alpaca.markets/t/cant-login-to-web-new-user/17883/1 "2025-09-28T16:00:17Z")

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Hello! I just created an account and i cannot login to the web dashboard. When i hit login, it just refreshes. I have tried another browser and incognito mode and it still does not work.

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**Author:** ![Dan\_Whitnable\_Alpaca](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/dan_whitnable_alpaca/32/1658_2.png) [@Dan\_Whitnable\_Alpaca](https://forum.alpaca.markets/u/Dan_Whitnable_Alpaca)\
**Post date:** [September 28, 2025, 4:55pm UTC](https://forum.alpaca.markets/t/cant-login-to-web-new-user/17883/2 "2025-09-28T16:55:00Z")

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@snazyfragz Are you still having issues? I can’t replicate the issue (it works for me) but have raised the issue to the Tech UI Team if they know what i could be.

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**Author:** ![snazyfragz](https://avatars.discourse-cdn.com/v4/letter/s/a587f6/32.png) [@snazyfragz](https://forum.alpaca.markets/u/snazyfragz)\
**Post date:** [September 28, 2025, 5:12pm UTC](https://forum.alpaca.markets/t/cant-login-to-web-new-user/17883/3 "2025-09-28T17:12:56Z")

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Yes i am still having the same issue!

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**Author:** ![Dan\_Whitnable\_Alpaca](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/dan_whitnable_alpaca/32/1658_2.png) [@Dan\_Whitnable\_Alpaca](https://forum.alpaca.markets/u/Dan_Whitnable_Alpaca)\
**Post date:** [September 28, 2025, 7:54pm UTC](https://forum.alpaca.markets/t/cant-login-to-web-new-user/17883/5 "2025-09-28T19:54:21Z")

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The Engineering Team is now able to reproduce this issue and is working on a fix. I’ll keep everyone posted. Again, apologies for the frustration.

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**Author:** ![Dan\_Whitnable\_Alpaca](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/dan_whitnable_alpaca/32/1658_2.png) [@Dan\_Whitnable\_Alpaca](https://forum.alpaca.markets/u/Dan_Whitnable_Alpaca)\
**Post date:** [September 28, 2025, 8:26pm UTC](https://forum.alpaca.markets/t/cant-login-to-web-new-user/17883/6 "2025-09-28T20:26:22Z")

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Installing a ‘hot fix’ now. Should be back to normal soon.

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<div class="post-metadata">

**Author:** ![snazyfragz](https://avatars.discourse-cdn.com/v4/letter/s/a587f6/32.png) [@snazyfragz](https://forum.alpaca.markets/u/snazyfragz)\
**Post date:** [September 28, 2025, 9:57pm UTC](https://forum.alpaca.markets/t/cant-login-to-web-new-user/17883/7 "2025-09-28T21:57:43Z")

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FYI still unable to login as of now.

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**Author:** ![Dan\_Whitnable\_Alpaca](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/dan_whitnable_alpaca/32/1658_2.png) [@Dan\_Whitnable\_Alpaca](https://forum.alpaca.markets/u/Dan_Whitnable_Alpaca)\
**Post date:** [September 29, 2025, 12:19am UTC](https://forum.alpaca.markets/t/cant-login-to-web-new-user/17883/8 "2025-09-29T00:19:03Z")

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@snazyfragz Had a few curve balls getting this fixed, but should be good to go now. Again apologies for the inconvenience.