# Account Stuck on Paper Trading - Can't open crypto wallet - Can't fund

**URL:** <https://forum.alpaca.markets/t/account-stuck-on-paper-trading-cant-open-crypto-wallet-cant-fund/12409>\
**Category:** Alpaca Account Troubleshooting\
**Created:** [May 18, 2023, 5:50pm UTC](https://forum.alpaca.markets/t/account-stuck-on-paper-trading-cant-open-crypto-wallet-cant-fund/12409 "2023-05-18T17:50:35Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![BigPines](https://avatars.discourse-cdn.com/v4/letter/b/e9a140/32.png) [@BigPines](https://forum.alpaca.markets/u/BigPines)\
**Post date:** [May 18, 2023, 5:50pm UTC](https://forum.alpaca.markets/t/account-stuck-on-paper-trading-cant-open-crypto-wallet-cant-fund/12409/1 "2023-05-18T17:50:35Z")

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I can log into the web site but it only shows paper trading account. When I click the “switch to live trading” link, the page refreshes but stays on paper trading. When I click to open a crypto wallet, it takes me back to the paper trading dashboard. It is like the account is stuck in paper trading with no way out. What gives?

I decided to try the iPhone app and as soon as I logged in, it said my account is disabled. Great. Sent an email to Alpaca. I hope they can get this sorted. The web site should also say the account is disabled instead of looping you back to paper trading forever.