# Account deleted with no access to funds - PLEAE HELP **URL:** \ **Category:** Alpaca Account Troubleshooting\ **Created:** [May 23, 2022, 3:57pm UTC](https://forum.alpaca.markets/t/account-deleted-with-no-access-to-funds-pleae-help/9548 "2022-05-23T15:57:04Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![007](https://avatars.discourse-cdn.com/v4/letter/0/a4c791/32.png) [@007](https://forum.alpaca.markets/u/007)\ **Post date:** [May 23, 2022, 3:57pm UTC](https://forum.alpaca.markets/t/account-deleted-with-no-access-to-funds-pleae-help/9548/1 "2022-05-23T15:57:04Z")
I was trying to get my funds out of my account unsuccessfully for a while, the customer support is not helpful answering very short answers and actually provide solutions. After my last help request I got an email that my account will be closed but the funds were not transferred back to me. Is there any way to actually talk to someone that can help? Is there any federal agency I can contact for help? I really liked Alpaca up to this happening but having money stuck on account which you have no one you can talk to for help is really bad experience I’m now trying to get the money out for more than a month with no one to talk to. ---
**Author:** ![hamblingreg52](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/hamblingreg52/32/2460_2.png) [@hamblingreg52](https://forum.alpaca.markets/u/hamblingreg52)\ **Post date:** [May 24, 2022, 7:09am UTC](https://forum.alpaca.markets/t/account-deleted-with-no-access-to-funds-pleae-help/9548/2 "2022-05-24T07:09:26Z")
It is actually quite disturbing to see. I am hoping that someone will help you as soon as possible. I am only replying here to highlight this issue. ---
**Author:** ![Nurman\_Naz](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/nurman_naz/32/4176_2.png) [@Nurman\_Naz](https://forum.alpaca.markets/u/Nurman_Naz)\ **Post date:** [May 24, 2022, 8:11am UTC](https://forum.alpaca.markets/t/account-deleted-with-no-access-to-funds-pleae-help/9548/3 "2022-05-24T08:11:14Z")
This is really scary. It could happen to any one of us. Does Alpaca send an email as to explain why they shut your account? ---
**Author:** ![007](https://avatars.discourse-cdn.com/v4/letter/0/a4c791/32.png) [@007](https://forum.alpaca.markets/u/007)\ **Post date:** [May 24, 2022, 1:47pm UTC](https://forum.alpaca.markets/t/account-deleted-with-no-access-to-funds-pleae-help/9548/4 "2022-05-24T13:47:32Z")
This is the email I got, no explanation, all the support emails response are very short with no specific help offered, only general references to the documentation. I will share later as well. ![Screen Shot 2022-05-24 at 6.43.35 AM](https://us1.discourse-cdn.com/flex020/uploads/alp/original/2X/3/317e7ce6434380d9f47e42f80a6cfc2e43a17399.png) ---
**Author:** ![007](https://avatars.discourse-cdn.com/v4/letter/0/a4c791/32.png) [@007](https://forum.alpaca.markets/u/007)\ **Post date:** [May 24, 2022, 1:53pm UTC](https://forum.alpaca.markets/t/account-deleted-with-no-access-to-funds-pleae-help/9548/5 "2022-05-24T13:53:03Z")
Thank you. I do need help 🫤. My next step will be to complain to FINRA I guess and try to make a buzz on social media. I never imagined this thing could happen, I was really enjoying Alpaca up to that point. Having your money locked and now disappearing with no one to talk to is really not the behavior you expect from a company that wants to be a leading API broker. ---
**Author:** ![007](https://avatars.discourse-cdn.com/v4/letter/0/a4c791/32.png) [@007](https://forum.alpaca.markets/u/007)\ **Post date:** [May 24, 2022, 2:09pm UTC](https://forum.alpaca.markets/t/account-deleted-with-no-access-to-funds-pleae-help/9548/6 "2022-05-24T14:09:24Z")
![Screen Shot 2022-05-24 at 7.05.49 AM](https://us1.discourse-cdn.com/flex020/uploads/alp/original/2X/9/9c70cd90471fe6c4850484e7cfca91bc515ba097.png) still no response 5 days later, its the same for the other inquiries I will share them as well later. ---
**Author:** ![Oluebube\_Egbuna](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/oluebube_egbuna/32/3391_2.png) [@Oluebube\_Egbuna](https://forum.alpaca.markets/u/Oluebube_Egbuna)\ **Post date:** [May 25, 2022, 12:58pm UTC](https://forum.alpaca.markets/t/account-deleted-with-no-access-to-funds-pleae-help/9548/7 "2022-05-25T12:58:41Z")
Hi @007, Sorry about your experience. I am not sure why this happened but if you can share your email address/account ID in the DM, I can check it out. In the meantime, kindly join our [slack community](https://alpaca-community.slack.com/ssb/redirect) to stay up to date on this. ---
**Author:** ![007](https://avatars.discourse-cdn.com/v4/letter/0/a4c791/32.png) [@007](https://forum.alpaca.markets/u/007)\ **Post date:** [May 26, 2022, 6:35pm UTC](https://forum.alpaca.markets/t/account-deleted-with-no-access-to-funds-pleae-help/9548/8 "2022-05-26T18:35:08Z")
I just received the funds today into my account. My account is still closed apparently it was flagged (I haven’t made any transaction in few months which is weird). I still pretty shocked from the way things played out so I will probably will not used the Alpaca again but at least I got my money back! ---
**Author:** ![hamblingreg52](https://sea2.discourse-cdn.com/flex020/user_avatar/forum.alpaca.markets/hamblingreg52/32/2460_2.png) [@hamblingreg52](https://forum.alpaca.markets/u/hamblingreg52)\ **Post date:** [May 31, 2022, 7:54pm UTC](https://forum.alpaca.markets/t/account-deleted-with-no-access-to-funds-pleae-help/9548/9 "2022-05-31T19:54:08Z")
> [@007](#): > > I just received the funds today into my account. Finally, I am very happy to see that you have received your funds.