# Alpaca Account Troubleshooting **URL:** https://forum.alpaca.markets/c/questions/15.md?page=2 [Latest](https://forum.alpaca.markets/latest.md) · [Categories](https://forum.alpaca.markets/categories.md) **Page:** 3 --- ## [Graph on the homepage says it's January of 1970](https://forum.alpaca.markets/t/graph-on-the-homepage-says-its-january-of-1970/18514)
**Author:** [@Zack\_Jorgenson](https://forum.alpaca.markets/u/Zack_Jorgenson)\ **Replies:** 1\ **Last updated:** [March 2, 2026, 2:50pm UTC](https://forum.alpaca.markets/t/graph-on-the-homepage-says-its-january-of-1970/18514 "2026-03-02T14:50:02Z")
The graph on the main page shows dates in January of 1970. The graph changes when I select different ranges or different accounts but the labels always show around January 19-21 of 1970. When I hover over the graph wi… --- ## [Absolutely Insane Equity Graph in Dashboard](https://forum.alpaca.markets/t/absolutely-insane-equity-graph-in-dashboard/18495)
**Author:** [@ma77wi11iam5](https://forum.alpaca.markets/u/ma77wi11iam5)\ **Replies:** 5\ **Last updated:** [February 25, 2026, 7:43pm UTC](https://forum.alpaca.markets/t/absolutely-insane-equity-graph-in-dashboard/18495 "2026-02-25T19:43:28Z")
Environment Alpaca Website Problem Summary The graph to calculate equity is wildly and mildly wrong very often. WTF? - Gained and lost 20K in a few hours off 100K How in the world do you calculate and display an ac… --- ## [Reported equity graph is wrong](https://forum.alpaca.markets/t/reported-equity-graph-is-wrong/10279)
**Author:** [@billx1](https://forum.alpaca.markets/u/billx1)\ **Replies:** 1\ **Last updated:** [February 25, 2026, 7:11pm UTC](https://forum.alpaca.markets/t/reported-equity-graph-is-wrong/10279 "2026-02-25T19:11:51Z")
Environment Overview (alpaca.markets) Problem I’m using a paper account to test some strategies, but the equity reported in the equity graph is weird - it doesn’t match my actual equity, except only for the last day rep… --- ## [Paper account - ~15% loss with no explanation](https://forum.alpaca.markets/t/paper-account-15-loss-with-no-explanation/18459)
**Author:** [@Michael\_Seeker](https://forum.alpaca.markets/u/Michael_Seeker)\ **Replies:** 2\ **Last updated:** [February 25, 2026, 1:04am UTC](https://forum.alpaca.markets/t/paper-account-15-loss-with-no-explanation/18459 "2026-02-25T01:04:04Z")
I’m testing out basic trades on a paper account and suddenly have a $14K loss this morning with no explanation. Account value beginning of day = $97,770.00 Buy 4000 EPD @36.18 = $144,720.00 (10:02am) Sell 4000 EPD @36.… --- ## [Is it possible to get a PDT waived one time? Urgent](https://forum.alpaca.markets/t/is-it-possible-to-get-a-pdt-waived-one-time-urgent/18466)
**Author:** [@DanM](https://forum.alpaca.markets/u/DanM)\ **Replies:** 1\ **Last updated:** [February 23, 2026, 3:23pm UTC](https://forum.alpaca.markets/t/is-it-possible-to-get-a-pdt-waived-one-time-urgent/18466 "2026-02-23T15:23:18Z")
Can I get a PDT waiver one time to exit positions so I’m not exposed while I bring the account balance to $25k.. --- ## [API attempts to connect me to deleted paper account with keys from a new paper account](https://forum.alpaca.markets/t/api-attempts-to-connect-me-to-deleted-paper-account-with-keys-from-a-new-paper-account/18448)
**Author:** [@Amich](https://forum.alpaca.markets/u/Amich)\ **Replies:** 1\ **Last updated:** [February 19, 2026, 3:25pm UTC](https://forum.alpaca.markets/t/api-attempts-to-connect-me-to-deleted-paper-account-with-keys-from-a-new-paper-account/18448 "2026-02-19T15:25:47Z")
Hello, I created a fresh paper account to do some testing and generated new keys for it. When I used the keys for the new account, my script acted as though it was still using a previous paper account. I deleted the old… --- ## [Crypto Position Disappeared Overnight](https://forum.alpaca.markets/t/crypto-position-disappeared-overnight/18368)
**Author:** [@Eric\_Tidmore](https://forum.alpaca.markets/u/Eric_Tidmore)\ **Replies:** 2\ **Last updated:** [January 29, 2026, 1:22pm UTC](https://forum.alpaca.markets/t/crypto-position-disappeared-overnight/18368 "2026-01-29T13:22:22Z")
My crypto position disappeared overnight after holding BTC/USD for a few days. Dashboard is only showing a buy order I made for the position two days ago. --- ## [Internal server error for market data](https://forum.alpaca.markets/t/internal-server-error-for-market-data/18361)
**Author:** [@BL4VAL](https://forum.alpaca.markets/u/BL4VAL)\ **Replies:** 0\ **Last updated:** [January 27, 2026, 3:02pm UTC](https://forum.alpaca.markets/t/internal-server-error-for-market-data/18361 "2026-01-27T15:02:53Z")
Hello @Dan\_Whitnable\_Alpaca . Several times at around US market open (actually around 10 min after market open), the last 9 days, I get internal server error when trying to download market data. I saw that you posted ab… --- ## [Anyone successfuly opened a Trust account?](https://forum.alpaca.markets/t/anyone-successfuly-opened-a-trust-account/18323)
**Author:** [@David3397](https://forum.alpaca.markets/u/David3397)\ **Replies:** 0\ **Last updated:** [January 13, 2026, 1:38am UTC](https://forum.alpaca.markets/t/anyone-successfuly-opened-a-trust-account/18323 "2026-01-13T01:38:39Z")
I’ve provided everything I can (tax forms, creation docs, application, EIN number) but I cannot provide the business registration proof as its not a “business”. Has anyone managed to get a trust setup? - Thanks --- ## [Server-Side Caching and Session Corruption](https://forum.alpaca.markets/t/server-side-caching-and-session-corruption/18250)
**Author:** [@Micah\_Wright](https://forum.alpaca.markets/u/Micah_Wright)\ **Replies:** 3\ **Last updated:** [December 16, 2025, 12:02am UTC](https://forum.alpaca.markets/t/server-side-caching-and-session-corruption/18250 "2025-12-16T00:02:10Z")
Confirmed Problem: Server-Side Caching and Session Corruption I have been running my issues through Ai to see if I could fix the issues, but it seems its not on my end… here is the output. Is there any fix for this as I … --- ## [Account Crypto Trading not working](https://forum.alpaca.markets/t/account-crypto-trading-not-working/18209)
**Author:** [@MadTrader](https://forum.alpaca.markets/u/MadTrader)\ **Replies:** 3\ **Last updated:** [December 10, 2025, 5:44pm UTC](https://forum.alpaca.markets/t/account-crypto-trading-not-working/18209 "2025-12-10T17:44:54Z")
Hi there - I have been trying to get Alpaca customer service to resolve this issue for 2 months now with no answer or any updates and honestly losing hope as I tried several tickets with now luck. The issue is very simp… --- ## [Paper trading balance](https://forum.alpaca.markets/t/paper-trading-balance/17970)
**Author:** [@John\_DiJulia](https://forum.alpaca.markets/u/John_DiJulia)\ **Replies:** 3\ **Last updated:** [November 25, 2025, 11:49pm UTC](https://forum.alpaca.markets/t/paper-trading-balance/17970 "2025-11-25T23:49:14Z")
How do you change your account balance in paper trading account? I want to start each day with $100,000 for testing. --- ## [Website Connectivity](https://forum.alpaca.markets/t/website-connectivity/18163)
**Author:** [@lynniefresh](https://forum.alpaca.markets/u/lynniefresh)\ **Replies:** 1\ **Last updated:** [November 18, 2025, 4:14pm UTC](https://forum.alpaca.markets/t/website-connectivity/18163 "2025-11-18T16:14:39Z")
Is anyone else getting a cloudflare screen when trying to access the website? I can login thru app.alpaca.markets but it looks funny. --- ## [Error during opening crypto account](https://forum.alpaca.markets/t/error-during-opening-crypto-account/18007)
**Author:** [@mohd](https://forum.alpaca.markets/u/mohd)\ **Replies:** 0\ **Last updated:** [October 23, 2025, 7:57am UTC](https://forum.alpaca.markets/t/error-during-opening-crypto-account/18007 "2025-10-23T07:57:29Z")
I’ve created and verified an account with Alpaca Markets and have been trying to enable crypto trading. However, I keep encountering an error that says, “An error has occurred. Please try again later.” this happens in Al… --- ## [Login returns a null error - 20/10/2025](https://forum.alpaca.markets/t/login-returns-a-null-error-20-10-2025/17996)
**Author:** [@Wandu\_Mathunjwa](https://forum.alpaca.markets/u/Wandu_Mathunjwa)\ **Replies:** 6\ **Last updated:** [October 20, 2025, 8:45am UTC](https://forum.alpaca.markets/t/login-returns-a-null-error-20-10-2025/17996 "2025-10-20T08:45:20Z")
Recently I logged into the dashboard in the morning. However I was kicked out and when I tried to login again I got a toaster saying “null”. The alpaca status page says there are no pertinent issues so I am not sure what… --- ## [Terrible Support: Plaid Integration not working](https://forum.alpaca.markets/t/terrible-support-plaid-integration-not-working/11599)
**Author:** [@Kutoo1](https://forum.alpaca.markets/u/Kutoo1)\ **Replies:** 11\ **Last updated:** [October 19, 2025, 1:18pm UTC](https://forum.alpaca.markets/t/terrible-support-plaid-integration-not-working/11599 "2025-10-19T13:18:46Z")
I wanted to get others thoughts here. I want to deposit money into my live account, however the new UI for depositing has never worked for me. I tried the old UI and now I have a $-25 balance on my account. How does it … --- ## [Crypto orders not allowed for account](https://forum.alpaca.markets/t/crypto-orders-not-allowed-for-account/11083)
**Author:** [@rjx](https://forum.alpaca.markets/u/rjx)\ **Replies:** 4\ **Last updated:** [October 18, 2025, 4:51pm UTC](https://forum.alpaca.markets/t/crypto-orders-not-allowed-for-account/11083 "2025-10-18T16:51:52Z")
Hi Im getting this error when trying to place a BTCUSD market order: alpaca\_trade\_api.rest.APIError: crypto orders not allowed for account Ive checked that my crypto\_status is ACTIVE. Ive also reset my API keys multip… --- ## [Account is Restricted to liquidation Only but Funds available](https://forum.alpaca.markets/t/account-is-restricted-to-liquidation-only-but-funds-available/17924)
**Author:** [@codex\_lexis](https://forum.alpaca.markets/u/codex_lexis)\ **Replies:** 1\ **Last updated:** [October 6, 2025, 6:00pm UTC](https://forum.alpaca.markets/t/account-is-restricted-to-liquidation-only-but-funds-available/17924 "2025-10-06T18:00:14Z")
I am hit with account is restricted to liquidation only. I have enough buying power and is on cash account. --- ## [Order Failed: account not authorized to trade crypto](https://forum.alpaca.markets/t/order-failed-account-not-authorized-to-trade-crypto/17891)
**Author:** [@GCB](https://forum.alpaca.markets/u/GCB)\ **Replies:** 0\ **Last updated:** [September 29, 2025, 2:57am UTC](https://forum.alpaca.markets/t/order-failed-account-not-authorized-to-trade-crypto/17891 "2025-09-29T02:57:48Z")
I’d like to know how I can resolve this platform error. I’ve been waiting for two or three months for support to provide me with an answer or resolution to the problem. --- ## [Withdraw rejection issue, no response from support team](https://forum.alpaca.markets/t/withdraw-rejection-issue-no-response-from-support-team/17870)
**Author:** [@Moataz\_Abuelnasr](https://forum.alpaca.markets/u/Moataz_Abuelnasr)\ **Replies:** 3\ **Last updated:** [September 25, 2025, 6:41pm UTC](https://forum.alpaca.markets/t/withdraw-rejection-issue-no-response-from-support-team/17870 "2025-09-25T18:41:16Z")
I’m really fed up with this. I made a withdrawal last week, it got rejected and sent back to my account. My bank clearly asked for the MT103 SWIFT copy, but when I requested it, support sent me the wrong file (a SWIFT co… --- ## [Business account access to crypto](https://forum.alpaca.markets/t/business-account-access-to-crypto/17817)
**Author:** [@evolutionfreedom](https://forum.alpaca.markets/u/evolutionfreedom)\ **Replies:** 2\ **Last updated:** [September 17, 2025, 6:42pm UTC](https://forum.alpaca.markets/t/business-account-access-to-crypto/17817 "2025-09-17T18:42:30Z")
i have been trying to get access to crypto currency with my business account for a few weeks now, i have sent two completed sets of paperwork but nothing has been resolved. is it a know problem allowing business accounts… --- ## [Money Disappearing from account](https://forum.alpaca.markets/t/money-disappearing-from-account/17796)
**Author:** [@Luke\_Zimmerman](https://forum.alpaca.markets/u/Luke_Zimmerman)\ **Replies:** 1\ **Last updated:** [September 12, 2025, 4:32pm UTC](https://forum.alpaca.markets/t/money-disappearing-from-account/17796 "2025-09-12T16:32:19Z")
Yesterday at 9:50 Central my Account value decreased by 250 dollars instantly, but this was not reflected by any of the securities I’ve owned. I’ve had this problem the other way around, with a random injection of cash, … --- ## [Where is the 'For final credits to' field?](https://forum.alpaca.markets/t/where-is-the-for-final-credits-to-field/17792)
**Author:** [@jrhaenlein](https://forum.alpaca.markets/u/jrhaenlein)\ **Replies:** 2\ **Last updated:** [September 12, 2025, 12:31am UTC](https://forum.alpaca.markets/t/where-is-the-for-final-credits-to-field/17792 "2025-09-12T00:31:19Z")
Okay so I’m trying to withdrawal out of alpaca to my fidelity account using domestic wire transfer. As you can see in the image, there’s only 3 fields, the bank name, the routing number, and account number, and then the … --- ## [Connection issues 09.05.2025](https://forum.alpaca.markets/t/connection-issues-09-05-2025/17761)
**Author:** [@datskat](https://forum.alpaca.markets/u/datskat)\ **Replies:** 1\ **Last updated:** [September 5, 2025, 2:34pm UTC](https://forum.alpaca.markets/t/connection-issues-09-05-2025/17761 "2025-09-05T14:34:03Z")
Did anyone else had problems with connection today? I had this message pop up on my terminal all the time: 500 Server Error: Internal Server Error for url: https://paper-api.alpaca.markets/v2/positions 500 Server Error:… --- ## [Option Spreads in Web Dashboard](https://forum.alpaca.markets/t/option-spreads-in-web-dashboard/17754)
**Author:** [@Berti](https://forum.alpaca.markets/u/Berti)\ **Replies:** 0\ **Last updated:** [September 4, 2025, 8:31am UTC](https://forum.alpaca.markets/t/option-spreads-in-web-dashboard/17754 "2025-09-04T08:31:21Z")
Is there any way to enter option spreads orders with both legs at the same time in the web dashboard (same as “Spread Trader” in IB). Or do I have to enter the legs separately? --- ## [Avg Entry and Cost Basis not calculated on a particular crypto position \[PAPER\]](https://forum.alpaca.markets/t/avg-entry-and-cost-basis-not-calculated-on-a-particular-crypto-position-paper/17618)
**Author:** [@maxks90](https://forum.alpaca.markets/u/maxks90)\ **Replies:** 9\ **Last updated:** [September 2, 2025, 4:30pm UTC](https://forum.alpaca.markets/t/avg-entry-and-cost-basis-not-calculated-on-a-particular-crypto-position-paper/17618 "2025-09-02T16:30:22Z")
I am coming back to Alpaca to test the crypto API. Specifically, I am building an automation that places buy and sell orders to my paper account. However, I have just noticed in the web UI that my positions do not have A… --- ## [3rd time trying to withdraw my funds?](https://forum.alpaca.markets/t/3rd-time-trying-to-withdraw-my-funds/17713)
**Author:** [@3lluSiiv3](https://forum.alpaca.markets/u/3lluSiiv3)\ **Replies:** 1\ **Last updated:** [August 27, 2025, 4:28pm UTC](https://forum.alpaca.markets/t/3rd-time-trying-to-withdraw-my-funds/17713 "2025-08-27T16:28:54Z")
Ive tried withdrawing funds 3 times now keeps getting rejected havent traded since last week on the wednesday can support email me and sort this out? im moving over to spread betting for the tax free benefits and no pdt … --- ## [Switching MFA services](https://forum.alpaca.markets/t/switching-mfa-services/17627)
**Author:** [@kyleflynn](https://forum.alpaca.markets/u/kyleflynn)\ **Replies:** 2\ **Last updated:** [August 12, 2025, 6:50pm UTC](https://forum.alpaca.markets/t/switching-mfa-services/17627 "2025-08-12T18:50:04Z")
hi, my phone broke today which means i have temporarily or permanently lost access to my authenticator apps. I signed in to alpaca this morning and still have it open. I installed a new 2FA app on my pc and i was hoping … --- ## [MFA code not sent](https://forum.alpaca.markets/t/mfa-code-not-sent/17411)
**Author:** [@Serenity\_Finance\_App](https://forum.alpaca.markets/u/Serenity_Finance_App)\ **Replies:** 1\ **Last updated:** [August 7, 2025, 9:09pm UTC](https://forum.alpaca.markets/t/mfa-code-not-sent/17411 "2025-08-07T21:09:25Z")
I’m trying to login, but the authentication code is not being sent to either my email or my phone number. Could you please help? --- ## [Not allowed to do even 1 PDT trade in a week](https://forum.alpaca.markets/t/not-allowed-to-do-even-1-pdt-trade-in-a-week/17467)
**Author:** [@antsatwork](https://forum.alpaca.markets/u/antsatwork)\ **Replies:** 3\ **Last updated:** [August 7, 2025, 8:43pm UTC](https://forum.alpaca.markets/t/not-allowed-to-do-even-1-pdt-trade-in-a-week/17467 "2025-08-07T20:43:16Z")
My life account with the same email adress was on 23.07 still under 25k at the beginning of the day. I have not done any daytrades since several month and my counter of PTD trades is “0”. But i still get a code 403 on 2… [Previous page](https://forum.alpaca.markets/c/questions/15.md?page=1) [Next page](https://forum.alpaca.markets/c/questions/15.md?page=3)